Team Leader Care Coordination

Crouse Health; City of Syracuse (NY); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Tuition assistance

Employee assistance program

Life insurance

YMCA subsidy

Job summary

Crouse Health in Syracuse, NY seeks a Care Coordination Team Leader to oversee daily operations of the Care Coordination team. This full-time role supports scheduling, workflow, and on-boarding, with a weekday schedule 8:00am-4:30pm and six weekends per year.

The incumbent will lead staff, ensure timely patient care, maintain caseloads, and collaborate with leadership to address workflow challenges while ensuring compliance with DOH and Medicare regulations.

Qualifications

• Must be licensed as a Registered Nurse in New York State.
• Associate’s Degree required; BSN preferred.
• Bachelor’s Degree required within 8 years for those licensed after 2017.
• 3–5 acute hospital experience required.
• Case Management/Utilization Management experience preferred.
• Excellent oral and written communication and interpersonal skills.
• Knowledge of DOH, Medicare/Medicaid regulations.
• Strong organizational and problem solving skills.
• Knowledge of third party payers and managed care principles.

Responsibilities

• Acts as a lead point-of-contact and knowledge expert to all employees within department or assigned area.
• Effectively coordinates staff scheduling, workflow, and delegation of daily tasks to ensure work is completed on a timely and accurate basis.
• Notifies department leadership when there are issues with daily workflow and performance.
• Identifies and resolves issues affecting the successful completion of delegated tasks and duties.
• Provides on-going training to existing team members as required.
• Acts as a resource during the on-boarding and training of new employees.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Maintains daily patient caseload.
• Assume other duties as assigned by department leadership.

Skills

Licensed RN NY

Strong communication

Interpersonal skills

Case management

Utilization management

Problem solving

Education

Associate degree

Bachelor's degree within 8 years

BSN preferred

Job description

Care Coordination Services - 154

Syracuse, NY

Clinical

Full-Time, Days, 8:00am-4:30pm

Req # 31928

Posted 03/12/2026

Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse’s Care Coordination team is hiring a Care Coordination Team Leader.

Pay Range: $88,000.00 - $95,000.00 / annual

Schedule: Full-Time, Monday-Friday, 8:00am-4:30pm. Required to work 6 weekends per year.

Care Coordination Team Leader Responsibilities

• Acts as a lead point-of-contact and knowledge expert to all employees within department or assigned area.
• Effectively coordinates staff scheduling, workflow, and delegation of daily tasks to ensure work is completed on a timely and accurate basis.
• Notifies department leadership when there are issues with daily workflow and performance.
• Identifies and resolves issues affecting the successful completion of delegated tasks and duties.
• Provides on-going training to existing team members as required.
• Acts as a resource during the on-boarding and training of new employees.
• Provides support, guidance, leadership and motivation to promote maximum performance.
• Maintains daily patient caseload.
• Assume other duties as assigned by department leadership.

Care Coordination Team Leader Requirements

• Must be licensed as a Registered Nurse in New York State.
• Associate’s Degree required, Bachelor’s Degree (BSN) preferred.
  • Bachelor’s Degree required within 8 years of being hired for those licensed after 2017.
• Three (3) to Five (5) acute hospital experience required.
• Case Management, Utilization Management experience preferred.
• Excellent oral and written communication and interpersonal skills.
• Knowledge of federal and state regulations (DOH, Medicare/Medicare).
• Strong organizational and problem solving skills.
• Knowledge of third party payers and /or managed care principles.

Benefits Overview

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Employee assistance program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.
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