Team Leader $18.50 - Smyrna Store

Goodwill-Industries-of-North-Georgia; Smyrna (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Goodwill of North Georgia in Smyrna, GA is seeking a Store Supervisor to lead daily operations during assigned shift, open/close duties, and coach team members.

You will greet donors and customers, ensure service standards, handle complaints, supervise tasks across departments, and help maintain store appearance and records.

The role requires strong communication, at least 2–3 years in retail, forklift certification, and the ability to work flexible hours including weekends.

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience in retail.
• Associate degree or related retail management coursework preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Maintain dependable transportation and ability to work varied hours.

Responsibilities

• Supervise all store personnel during assigned shift to ensure standards are met.
• Open and/or close the store as key holder on duty.
• Develop, train, coach and support team members for career growth.
• Comply with SOPs and safety policies.
• Greet and assist donors/customers and maintain service standards.
• Resolve complaints and communicate issues to management.
• Maintain store appearance and housekeeping to agency standards.
• Transfer to other Goodwill stores as needed.
• Attend meetings and training as required.

Skills

Retail leadership

Communication skills

Microsoft Office

Forklift certification

Education

High School Diploma or GED

Associate degree or related coursework preferred

Tools

Forklift operation

Job description

3205 South Cobb Drive
Smyrna, GA 30080, USA

Description

Essential Functions:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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