Team Leader $18.50 - Commerce Store

Goodwill of North Georgia; Commerce (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Goodwill of North Georgia is seeking a store supervisor to oversee daily operations, greet donors and customers, and ensure service standards are met. You will train and coach team members, manage shift coverage, and uphold safety policies.

The role requires strong communication, a high school diploma or GED, forklift certification, and willingness to work variable hours across the week. Opportunities for advancement exist within the Goodwill network.

Qualifications

• Strong customer service and communication skills required.
• Experience supervising store personnel or teams preferred.
• Proficiency with Microsoft Office and standard store software.

Responsibilities

• Supervise store personnel during assigned shift to meet operational standards.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train and coach team members for career growth within the organization.
• Comply with Donated Goods Retail SOPs and safety policies.
• Greet and assist donors/customers to ensure efficient service.
• Resolve complaints and communicate issues to management.
• Maintain proficiency for tasks across all workstations.
• Ensure store appearance meets agency standards.
• Maintain accurate store records and reports.
• Attend meetings and required trainings.
• Transfer to other Goodwill of North Georgia stores as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Team supervision

Communication skills

English proficiency

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Job description

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency's safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Essential Functions

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency's safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements And Qualifications

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements

• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations