Team Leader $18.50 - John's Creek Store

Goodwill of North Georgia; Johns Creek (GA); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Goodwill of North Georgia is seeking a Store Supervisor in Johns Creek, GA to oversee daily operations, open/close duties as key holder, and lead a frontline team during assigned shifts.

You will develop, train and coach team members for career growth, ensure customer service standards while assisting donors and customers, enforce SOPs and safety policies, and monitor store appearance. Occasional transfers within the territory and ongoing meetings/training are expected.

Qualificações

• High School Diploma or GED required.
• 2–3 years of experience in retail.
• Associates degree or related retail management coursework preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Proficient in Microsoft Office.
• Dependable transportation and ability to work varied shifts.

Responsabilidades

• Supervise store personnel during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with agency policies and Donated Goods Retail SOPs and safety policies and procedures.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/customers; create a customer service standard by ensuring customer needs are met and service is efficient and effective.
• Assist and resolve any complaints and communicate complaints and issues to management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory as needed or required.
• Perform other duties as assigned by management.

Conhecimentos

Customer service

Team leadership

Communication

Adaptability

Problem solving

Formação académica

High School Diploma or GED

Associates Degree or related retail management coursework preferred

Ferramentas

Microsoft Office

Forklift certification

Descrição da oferta de emprego

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Essential Functions

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements And Qualifications

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements

• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations