Retail Team Leader — Customer Service & Operations

Goodwill of North Georgia; Georgia; Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Because One Matters is seeking a Team Leader for the Athens area on Atlanta Hwy. This hourly role oversees store staff, opens and closes the store, and drives customer service excellence while maintaining standards.

Ideal candidates have 2–3 years in retail, an associate degree or related coursework, and forklift certification. Strong English communication and Microsoft Office skills are required to perform duties effectively.

Qualifikationen

• High school diploma or GED required.
• 2–3 years retail experience.
• Associates degree or related retail management coursework preferred.
• Must have forklift certification.
• Proficient in Microsoft Office.

Aufgaben

• Supervise store personnel during shift to ensure standards.
• Open/close the store as key holder on duty.
• Train, coach, and support team members for growth.
• Ensure safety policies and SOPs are followed.
• Greet donors/customers and deliver efficient service.
• Resolve complaints and communicate issues to management.
• Maintain store appearance and housekeeping to standards.
• Assist in all functions performed by store staff.

Kenntnisse

Customer service

Team supervision

Leadership

English communication

Microsoft Office

Forklift operation

Bilingual

Ausbildung

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

Forklift certification

Jobbeschreibung

Team Leader $18.50 - Athens on Atlanta Hwy

Job Category: Hourly

Requisition Number: TEAML022884

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• Posted : October 22, 2026
• Full-Time

Locations

Showing 1 location

Bogart, GA 30622, USA

Description

Essential Functions:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.