Team Leader $18.50 - Alabama Rd. Store

Goodwill of North Georgia; Roswell (GA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Goodwill of North Georgia is seeking a Store Supervisor in Roswell, GA to oversee daily store operations and staff during shifts. The role includes leading customer service, ensuring safety, and maintaining SOP adherence.

The ideal candidate has 2–3 years of retail experience, a high school diploma or GED, and strong communication skills. Forklift certification and MS Office proficiency are required or preferred. This is a full‑time on-site position.

Qualifikationen

• Requires High School Diploma or GED.
• 2–3 years retail experience.
• Associates degree or related coursework preferred.
• English written/spoken communication required; bilingual a plus.

Aufgaben

• Supervise store personnel during assigned shift to meet operational standards.
• Open and/or close the store as key holder on duty.
• Develop, train and coach team members for growth within the organization.
• Adhere to SOPs and safety policies of the agency and Donated Goods Retail.
• Greet and assist donors/customers and ensure efficient service.

Kenntnisse

Excellent communication

Customer service

Team leadership

Microsoft Office

Ausbildung

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Jobbeschreibung

Description

Essential Functions:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency's safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements:

• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.