Team Leader

Pilgrim; Wylie (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Reimbursement Account

Flexible Spending Accounts

401(k) with company match

Monthly bonus plan

Culinary training

Job summary

Pilgrim is seeking a Team Leader to translate the Store Manager’s vision into a high‑performing sales floor. You will lead assigned shifts, coach Sales Associates, and uphold our service philosophy of a personal chef and friendly butcher.

The role emphasizes hands‑on leadership, training, and real‑time problem solving to deliver a welcoming store experience. You will drive execution, mentor the team, and ensure outstanding customer interactions while maintaining store standards and compliance,

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key‑holder experience preferred.
• Strong customer service, communication, and problem‑solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and escalate appropriately.
• Model and teach Wild Fork’s W.I.L.D Steps of Service and provide coaching to the team.

Skills

Leadership

Coaching

Customer service

Communication

Problem-solving

Flexibility

POS familiarity

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach SalesAssociates, support onboarding and product knowledge training, execute operational routines, and uphold our values — Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands‑on leader focused on execution, customer experience, and team development — and play a key role in creating a store environment that people love to shop and work in.

Position Type: Full-Time

Core Responsibilities:

1. Shift Leadership & Operational Excellence

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs
• Identify operational gaps and escalation appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.

2. Customer & Brand Experience

• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.

3. Sales Floor Coaching & Sales Culture Support

• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic
• Reinforce sales expectationswith the team to support hitting daily sales target
• Maintain an easy‑to‑shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in‑the‑moment coaching that builds associate confidence and supports conversion.

4. Training, Onboarding & Team Support

• Deliver on‑the‑job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real‑time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on‑the‑job training, and providing follow‑up coaching on service, product, and operational standards.
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Support accurate and timely planogram changes and promotional execution.

6. Compliance, Safety & SOP Execution

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately elevate any compliance risks or safety concerns to the Store Manager.

Qualifications:

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key‑holder experience preferred.
• Strong customer service, communication, and problem‑solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Ability toliftto 50lbs.and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401(k)and Company Match
• PTO:Vacation, Sick,Birthday PTO
• Culinary Perks: CulinaryTraining, Chew on This–Monthly Product Giveaway,Wild Chef –Monthly Allowanceto Shop in Store
• Ongoing Development: Mentorship Program, Better FuturesProgram (free community college)
• Optional Perks: Fin Fit – Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program