Team Lead

Wild Fork; Plano (TX); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(k) Plan

Monthly Bonus

PTO Vacation

Culinary Perks

Descripción de la vacante

Wild Fork in Plano, TX is seeking a hands-on Team Lead to execute the Store Manager’s vision on the sales floor. You will guide and coach Sales Associates, support onboarding and product knowledge training, and uphold our service philosophy of personal chef and friendly butcher.

You’ll lead shifts, manage opening/closing routines, ensure food safety standards, proper cash handling, and maintain an engaging, customer-first store that supports conversion and daily goals.

Formación

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to lift to 50lbs and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, Scheduling tools, or Microsoft 365 is a plus.

Responsabilidades

• Shift Leadership & Operational Excellence: Lead the store during assigned shifts and ensure readiness and coverage.
• Open/close routines: Execute opening and closing routines as directed by the Store Manager.
• Food safety & cleanliness: Maintain temperature logs, sanitation routines, and freezer management.
• Cash handling & SOPs: Ensure accurate cash handling and adherence to SOPs.
• Team coaching: Reinforce sales expectations and coach on service and product knowledge.
• Training & onboarding: Deliver on-the-job training and structured onboarding for new hires.
• Merchandising & in-stocks: Manage replenishment and planogram execution.
• Safety & SOPs: Perform daily safety checks and ensure compliance with policies.

Conocimientos

Leadership

Customer service

Coaching

Problem solving

Fast-paced environment

Herramientas

POS systems

Scheduling tools

Microsoft 365

Descripción del empleo

Description

Team Lead

Role Purpose

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach SalesAssociates, support onboarding and product knowledge training, execute operational routines, and uphold our values — Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands‑on leader focused on execution, customer experience, and team development — and play a key role in creating a store environment that people love to shop and work in.

Position Type:Full-Time

Core Responsibilities

• Shift Leadership & Operational Excellence
• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities.
• Customer & Brand Experience
• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.
• Sales Floor Coaching & Sales Culture Support
• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic
• Reinforce sales expectationswith the team to support hitting daily sales target
• Maintain an easy‑to‑shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in‑the‑moment coaching that builds associate confidence and supports conversion.
• Training, Onboarding & Team Support
• Deliver on‑the‑job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real‑time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on‑the‑job training, and providing follow‑up coaching on service, product, and operational standards.
• Inventory, Merchandising & In‑Stocks Execution
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Report out‑of‑stocks, shrink concerns, or product quality issues promptly.
• Support accurate and timely planogram changes and promotional execution.
• Compliance, Safety & SOP Execution
• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately escape any compliance risks or safety concerns to the Store Manager.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key‑holder experience preferred.
• Strong customer service, communication, and problem‑solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Comfortable working in a fast‑paced, customer‑focused environment.
• Ability toliftto 50lbs.and stand/walk for 8–10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.

Benefits

• Medical, Dental,& Vision Insurance
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401(k)and Company Match
• PTO:Vacation, Sick,Birthday PTO
• Culinary Perks: CulinaryTraining, Chew on This–Monthly Product Giveaway,Wild Chef –Monthly Allowanceto Shop in Store
• Ongoing Development: Mentorship Program, Better FuturesProgram (free community college)
• Optional Perks: Fin Fit – Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program

EOE, including disability/vets