Team Leader

A&W Restaurants, Inc.; Versailles (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meal per shift

25% discount on off-duty meals

Referral bonus program

Recognition program

Service rewards

Full-time benefits

Job summary

A&W Restaurants, Inc. is seeking an energetic Team Leader for our Lexington, KY locations. You will assist the Restaurant General Manager in daily operations while directing Team Members to ensure fast, friendly service in a clean, welcoming environment.

Previous food-service experience is preferred. This position offers competitive hourly wages, full-time benefits, and opportunities for growth within a proudly historic brand that has served communities for decades.

Qualifications

• Minimum one year of experience in the food service industry.
• Knowledge of food safety and physical safety guidelines.
• Strong interpersonal and customer service skills.
• Effective communication with team members and guests.
• Ability to lead and motivate a team, even during challenging times.
• Ability to develop and maintain effective working relationships.

Responsibilities

• Works in various positions as needed during shift in addition to Supervisor duties.
• Directs Team Member activities to maintain speed of service, cleanliness standards, and operational needs.
• Monitors Team Member productivity and performance; provides coaching and feedback.
• Follows all company policies; helps maintain a safe working environment and enforces cash handling and safety procedures.
• Assists in orientation and training of new Team Members; uses training resources.
• Develops positive relationships with Team Members and demonstrates engaging guest service.
• Resolves guest complaints promptly and ensures guest satisfaction.
• Communicates effectively; filters information between RGM and Team Members.
• Assists RGM in inventory, ordering, deposits, HAACP records, and labor records.

Skills

Team leadership

Interpersonal skills

Customer service

Communication

Problem solving

Team motivation

Relationship development

Job description

Description

Join our team!

A&W is looking for some fun and energetic Team Leads for our Lexington, KY restaurants!

Why is A&W right for you? We offer a competitive wage, a free meal for each shift, 25% discount for off-duty meals, referral bonus program, recognition program and service rewards and additional benefits for full-time Team Members.

A&W Restaurants is notable for being the first successful food franchise company and is Americas first restaurant chain to turn 100!

Benefits

All full-time Team Members are eligible for the following benefits:

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vison Care Insurance
• Life Insurance
• Supplemental Life Insurance
• Short-Term Disability Benefits
• Long-Term Disability Insurance
• 401K Retirement Plan
• Education Assistance

Position Title: Team Leader

Job Type: Hourly, Non-exempt

Position Summary

Contributes to A&W success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.

Summary of Key Responsibilities (include, but are not limited to, the following):

• Works in various positions as needed during shift in addition to Supervisor duties.
• Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
• Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
• Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
• Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
• Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
• Communicates effectively. Filters information between RGM and Team Members as needed.
• Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
• Sets the standard for regular and consistent attendance and punctuality.
• Responsible for the safety and security of the Team Members, facilities, and assets in the absence of the RGM or AGM.

Requirements

Required Knowledge, Skills and Abilities

• Knowledge of food service operations. Minimum one year of experience in industry.
• Knowledge of food safety and physical safety guidelines
• Strong interpersonal skills
• Strong customer service skills
• Strong problem solving skills
• Effective communication, orally and in writing, with Team Members and guests
• Develop and maintain effective working relationships
• Lead and motivate a team, even during challenging times

Physical Requirements

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

Availability Requirements

• Must have flexible availability for scheduling
• Must be available for both opening and closing shifts
• Must be able to work beyond scheduled hours as business requires

Equal Opportunity Employment

It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer/Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, ago, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W restaurants, Inc. act in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.

Other Duties

Please not this job description is not designed to cover or contain a comprehensive listing of activities of projects, duties or responsibilities that are required of the employer for this job. Duties, projects, responsibilities, and activities may change at any time with or without notice.