Team Leader

A Hiring Company; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Care Insurance

Life Insurance

Supplemental Life Insurance

Short-Term Disability Benefits

Long-Term Disability Insurance

401(k) Retirement Plan

Education Assistance

Job summary

A national restaurant chain is seeking energetic Team Leads for their Lexington, KY locations. This role involves assisting the Restaurant General Manager in daily operations and directing Team Members to ensure quality service in a clean environment. Ideal candidates will demonstrate strong leadership, effective communication, and problem-solving skills. Additional benefits include competitive wages, various insurances, and a 401(k) plan, making this an excellent opportunity for those looking to grow in a supportive team setting.

Qualifications

• Strong leadership skills to direct Team Member activities.
• Ability to provide timely feedback and coaching.
• Excellent communication skills with Team Members and guests.

Responsibilities

• Assist RGM in executing daily operations.
• Direct Team Members for quality service and cleanliness.
• Monitor productivity and performance of Team Members.
• Assist in training and orientation of new Team Members.
• Resolve guest complaints and follow up for satisfaction.
• Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
• Communicates effectively. Filters information between RGM and Team Members as needed.
• Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
• Sets the standard for regular and consistent attendance and punctuality.
• Responsible for the safety and security of the Team Member's, facilities, and assets in the absence of the RGM or AGM.

Skills

Engaging service

Team leadership

Effective communication

Coaching and feedback

Problem-solving

Job description

A&W® is looking for some fun and energetic Team Leads for our Lexington, KY restaurants!

We offer a competitive wage, a free meal for each shift, 25% discount for off‑duty meals, referral bonus program, recognition program and service rewards, and additional benefits for full‑time Team Members.

Benefits

The following benefits are available to all eligible full‑time Team Members:

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• Life Insurance
• Supplemental Life Insurance
• Short‑Term Disability Benefits
• Long‑Term Disability Insurance
• 401(k) Retirement Plan
• Education Assistance

Job Type: Hourly, Non-exempt

Position Summary: Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.

Summary of Key Responsibilities

• Works in various positions as needed during shift in addition to Supervisor duties.
• Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
• Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
• Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
• Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
• Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
• Communicates effectively. Filters information between RGM and Team Members as needed.
• Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
• Sets the standard for regular and consistent attendance and punctuality.
• Responsible for the safety and security of the Team Member's, facilities, and assets in the absence of the RGM or AGM.