Team Member

Ultimart; Princeton (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

A&W Restaurants in Princeton, NJ, is seeking a guest-focused team member to ensure prompt service and adherence to recipe and presentation standards. You will help maintain a clean dining area, stock products, and support promotional events in a fast-paced environment.

Ideal candidates communicate well, work collaboratively, and maintain high hygiene and safety standards while delivering All American favorites with a welcoming guest experience.

Qualifications

• Guest-first attitude and strong interpersonal skills
• Clear communication, both oral and written
• Ability to learn new concepts quickly and work in a team

Responsibilities

• Provide engaging, prompt service to guests and uphold quality food and beverage standards.
• Follow health, safety, and sanitation guidelines for all products.
• Maintain a clean, welcoming environment and ensure supplies are stocked.
• Address guest complaints promptly and follow up to ensure satisfaction.
• Keep workstation organized and complete cleaning/maintenance checklists.
• Adhere to uniform and hygiene standards and maintain punctual attendance.
• Support promotions and upsell additional menu items with knowledge of products.

Job description

Contributes to A&W® success by providing engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment.

Summary of Key Responsibilities (include, but are not limited to, the following):

• Makes decisions based on a guest-comes-first attitude.
• Provides quality food and beverages consistently by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guides for all products.
• Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure satisfaction.
• Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
• Maintains regular and consistent attendance and punctuality. Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
• Supports company sales events and promotions. Offers additional menu items to guests. Remains up- to-date with product knowledge and company communications.
• Ensures the safety of guests and Team Members by following A&W® policies and procedures, including those for cash handling and safety and security.
• Maintains positive relationships with Team Members and embraces diversity. Works with Team Members to deliver engaging guest service and complete operational tasks.
• Respects management’s authority and completes other duties as assigned.

Required Knowledge, Skills and Abilities:

• Strong interpersonal skills
• Effectively communicate, orally and in writing with Team Members and guests
• Learn new concepts and procedures quickly
• Work in a team environment
• Develop and maintain effective working relationships with Team Members

Physical Requirements:

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

A&W Restaurants is one of the country’s best-known and most beloved quick service brands due to its famous Root Beer and high-quality All American Food® favorites. Based on the original 1919 recipe, A&W’s signature Root Beer is made fresh in each restaurant with real cane sugar, water and a proprietary blend of herbs, bark, spices and berries, and served in a frosty mug.