Team Leader

Chick-fil-A; Olney (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Competitive pay

Growth opportunities

Job summary

Chick-fil-A Olney is seeking a Team Leader who will exemplify our values, drive exceptional guest service, and coach team members in a fast-paced environment. You will support senior leadership in daily operations, lead shifts, and uphold Chick-fil-A standards in hospitality and cleanliness.

The role offers opportunities for growth, training from experienced Operators, and a benefits-focused environment with a schedule designed to balance family and community commitments.

Qualifications

• Personable and approachable demeanor.
• Strong communication and interpersonal skills.
• Ability to motivate and coach team members.

Responsibilities

• Assist in day-to-day operations in a high-volume restaurant.
• Lead shifts, open/close, and act as a role model.
• Train and develop new hires and ensure standards are met.
• Provide excellent guest service and manage cash handling.

Skills

Smile

Eye contact

Enthusiastic speaking

Customer service

Team leadership

Reliability

Fast-paced environment

People skills

Job description

Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. In addition to working directly for an independent Operator, team leaders gain life experience that goes far beyond just serving a great product in a friendly environment. Team leaders who work at Chick-fil-A are given training and development to help them grow into strong leaders and communicators. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:

At Chick-fil-A Olney, our Operator considers our leaders to be more than just employees, they are a highly valued part of our restaurant.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Competitive pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• College Scholarships- At Chick-fil-A, we believe everyone deserves an education. We offer scholarships to eligible employees who qualify for up to $25,000.
• A Friendly Place to Work- At Chick-fil-A, we consider our team to be more than just employees. Our extremely low turnover rate is proof that people love working here.
• Opportunity for advancement- We are always looking to develop and grow our team members into leaders in the store and in their communities and prioritize promoting within the team.

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Running shifts and store operations
• Upholding Team Members to Chick-fil-A standards such as: Uniform and Hygiene Standards, Hospitality Standards & Cleanliness Standards
• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.