Team Leader

Chick-fil-A; Leawood (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

A fun work environment

Flexible scheduling

Learning from experienced Operators

Intentional growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Leawood is seeking a Team Leader who embodies our values and serves with a servant’s heart. You will support senior leadership, coach team members, and help run daily operations in a fast-paced, guest-focused environment.

This role is flexible in terms of schedule (full-time and part-time), and offers a people-centered culture, growth opportunities, and the Chick-fil-A commitment to service. Sundays are closed, and teamwork is encouraged across shifts.

Qualifications

• At least 2 years of restaurant or retail leadership experience.
• Strong people skills with a focus on customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Provide immediate and respectful responses to guests' needs.
• Assist in training of new hires and set the tone for shifts.
• Open and/or close, lead shifts, be a role model for the team.
• Count drawers and finalize day.

Skills

Leadership

Customer service

Team coaching

Communication

Reliability

Job description

A Team Leader consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant’s heart. They have a genuine passion for people and serving others, demonstrate strong character, take initiative, and work with a consistent sense of urgency.

Team Leaders support senior leadership in executing daily restaurant operations while holding team members accountable to Operational Excellence and our Recipe for Service standards.

The two primary areas of focus for a Team Leader are:

• Operational Leadership: Complete tasks and oversee daily responsibilities to ensure the restaurant operates efficiently, safely, and according to Chick-fil-A standards.
• Team Development: Coach, encourage, and develop team members while providing clear expectations, constructive feedback, and recognition.

A successful Team Leader leads by example. Their attitude, work ethic, communication, and commitment to serving others set the tone for the team and influence the culture of the restaurant.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• At least 2 years of restaurant or retail leadership experience
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.