Shift Leader

Chick-fil-A; Belleville (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Competitive pay

Scholarship opportunities

Flexible scheduling

Sunday closure

Growth opportunities

Job summary

Chick-fil-A Belleville is seeking a Team Leader who champions our core values and serves with a servant’s heart. You will lead shifts, coach teammates, and partner with senior leadership to ensure operational excellence and an exceptional guest experience.

This role offers full-time or part-time hours in a friendly, fast-paced environment with opportunities for growth as you manage shift plans, food safety, and guest satisfaction on a daily basis.

Qualifications

• Must be able to smile and create rapport with guests.
• Demonstrate eye contact and enthusiastic communication.
• Ability to connect emotionally with guests and teammates.
• Reliable transportation required.
• Able to thrive in a fast-paced restaurant setting.
• Strong people skills and commitment to customer service.
• Ability to guide and support team members and manage issues.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume restaurant.
• Maintain excellent guest experience and recover guests when needed.
• Assist in training of new hires and set the shift tone.
• Be a friendly, encouraging team player and lead by example.
• Open and/or close, lead shifts, act as key holder.
• Count drawers and finalize day.
• Maintain clear written and verbal communication.

Skills

Smile

Eye Contact

Speak Enthusiastically

Emotional Connections

Reliable Transportation

Fast-Paced Environment

People Skills

Customer Service

Team Ownership

Team Management

Job description

A Team Leader is one who consistently demonstrates our core values (see below), embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s main objective is to lead a shift and his/her team to be operational excellent and ensure an excellent guest experience through creating a shift plan, executing that plan and coaching the other leaders and team members on shift. Team Leaders lead by example and set the tone that others will follow.

CFA Belleville Vision, Mission, and Values

• Vision: To be Belleville's most caring company.
• Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
• Values: Care, Excellence, Courage and Resilience

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Competitive pay
• Scholarship opportunities
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals within our organization and beyond

Team Leader Expectations:

• Ensure proper food safety and food quality procedures on every shift
• Coach and give feedback to fellow leaders and team members
• Prepare and execute a shift plan to ensure operational excellence and excellent guest experience
• Help the overall organization achieve expected results (food cost, labor goals, guest experience metrics, food safety and quality scores, etc.)

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Ensure excellent guest experience and recover guests who had a poor experience as needed
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.