Team Leader

Penn Station Sandwiches; Nashville (TN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

FREE Meal on days you are working

Job summary

Penn Station Sandwiches in Nashville, TN seeks a Shift Leader to manage opening, mid-shift, and closing duties. This role emphasizes leading a team, delivering excellent guest service, and maintaining restaurant standards in a busy, friendly environment.

Responsibilities include coordinating orders, handling payments, maintaining cleanliness, and coaching staff to uphold hospitality excellence. Flexible scheduling and competitive pay are offered.

Qualifications

• Must be team-oriented, friendly, honest with excellent customer service skills.
• Reliable transportation required.
• Authorized to work in the United States.
• Must be at least 17 years old.

Responsibilities

• Take guest orders and process payments with accuracy.
• Deliver meals to tables or designated pickup area while maintaining service quality.
• Keep dining and work areas clean and stocked.
• Maintain inventory during shifts as needed.
• Lead and coach team members to meet hospitality standards.
• Provide training and foster positive work environment for staff.
• Maintain food safety and cleanliness standards.
• Open and/or close the restaurant and lead shift as key holder.

Skills

Team leadership

Customer service

Cash handling

Guest relations

Job description

We have an opening for a Shift Leader position. The work schedule for this position could include a combination of opening, mid-shift, and closing. Working here is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. The Shift Leader position is an important role within our restaurant management team.

Benefits/Perks

• Flexible schedules
• Competitive pay
• FREE Meal on days you are working

Requirements

• You must team-oriented, friendly, honest, and have great customer service skills.
• Reliable transportation is required
• Be authorized to work in the United States
• Be at least 17 years old

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, and restrooms.
• Stock as needed to maintain inventory throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder