Shift Lead

Anchor Point Management Group; California (MO); On-site; USD 17,908 - 24,796; Full time

Job summary

Anchor Point Management Group is seeking a shift leader to provide hourly management coverage and direct supervision of daily restaurant operations. You will ensure food safety, hotel-standard service, and a positive work environment while coaching team members and maintaining high cleanliness and speed of service.

You will greet customers, handle orders, and manage shifts to uphold standards. Flexibility in hours, reliable transportation, and strong communication are essential for success in

Qualifications

• High school diploma or GED preferred.
• Minimum 6 months in a shift management or supervisory role.
• Strong communication and customer service skills.
• Solid math and reading skills.
• Ability to learn quickly with a can-do attitude.

Responsibilities

• Greet customers and take orders.
• Prepare and package food and drinks per standards.
• Operate cash registers, process payments, provide change.
• Maintain cleanliness and sanitation of all areas.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations.
• Promote new menu items and provide recommendations.
• Open and close tasks as assigned.
• Manage shifts to ensure fair employee treatment and compliance with laws.
• Provide coaching and feedback to team members.
• Report safety concerns to management and HR.
• Conduct food safety and prep audits daily.
• Monitor inventory and cash procedures.

Skills

Customer service

Leadership

Communication

Time management

Flexible attitude

Education

High school diploma or GED

Job description

Overview

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands-on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certiications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills; ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.