Shift Lead

Anchor Point Management Group; Painesville (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Leader to oversee hourly operations, supervise the team, and ensure service excellence across all restaurant shifts. The role emphasizes safety, hospitality, cleanliness, accuracy, and teamwork in a fast-paced environment.

The ideal candidate has 6 months in a supervisory role, is 18+, can work flexible hours, and communicates clearly. This position offers hands-on leadership and potential growth within the company.

Qualifications

• Must be at least 18 years old.
• 6 months in shift management or supervisory role.
• Legal right to work in the United States.
• High school diploma or GED preferred.
• Strong reading and math skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers and take orders accurately.
• Operate cash register and process payments.
• Maintain cleanliness and sanitation.
• Coach and supervise team during shifts.
• Assist with opening and closing tasks.

Skills

Customer service

Communication skills

Time management

Problem solving

Hygiene

Reliability

Flexible schedule

Basic math

Reading skills

Teamwork

Education

High school diploma or GED

Job description

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role‑model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and on occasion the opening of a restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.