Team Leader

Postgraduate Center for Mental Health; Hempfield Township (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Job summary

Postgraduate Center for Mental Health in the United States seeks an experienced ACT Team Leader to supervise multidisciplinary clinical and case management services for hard-to-reach consumers with serious mental illness. The role emphasizes initiative, adherence to contract objectives, and ensuring effective service delivery across admission, treatment, and discharge processes.

The position requires scheduling, staff development, and quality assurance, with a focus on evidence-based treatments

Qualifications

• Master’s Degree required in LMHC, LMSW, LCSW, or equivalent licensure in NYS.
• At least two years of experience in human services with individuals with serious mental illness and co-occurring substance use disorders.

Responsibilities

• Manages day-to-day clinical operations and productivity standards.
• Directs admission, treatment, rehabilitation, services, and discharge processes.
• Facilitates team and treatment planning meetings.
• Monitors workflow and staff performance and implements improvements.
• Compiles weekly reports to SPOA and program leaders.
• Assists with CAIRS, AOT, and HCBS assessments as required.
• Communicates with MCOs for service authorizations.
• Supervises staff, handles complaints and grievances.
• Monitors service delivery and consumer satisfaction.
• Schedules staff hours and approves timesheets.
• Supports 24-hour crisis on-call scheduling.
• Participates in recruitment and onboarding.
• Ensures use of evidence-based treatments (CBT, harm reduction, MI, trauma-informed care).
• Oversees documentation for quality and compliance with Medicaid and agency standards.
• Participates in quality improvement, meetings, and trainings.

Skills

Difficult situations handling

Community-based services

Written and oral communication

Team collaboration

Fast-paced environment

Education

Master’s Degree in LMHC/LMSW/LCSW or equivalent licensure (NYS)

Job description

JOB SCOPE:

Supervise and provide multi-disciplinary clinical and case management services delivered by a team of clinical and administrative staff with focus of assertively engaging hard-to-reach consumers with serious mental illness. Ensure that needs of consumers, ACT program goals, and contract objectives are effectively achieved. This role involves considerable professional initiative and judgment.

ESSENTIAL FUNCTIONS:

• Manages day-to-day clinical operations and required productivity standards.
• Directs and coordinates consumer admission process, treatment and rehabilitation services, support services, and discharge process.
• Facilitates team and treatment planning meetings.
• Establishes and implements procedures for monitoring of workflow and promoting enhanced staff performance.
• Compiles weekly report, Service Plan e-tracker and weekly census reports to SPOA.
• Assists with conducting other required assessments with clients, such as Child and Adult Integrated Reporting System (CAIRS) reports, Assisted Outpatient Treatment (AOT) reports, and Home and Community Based Services (HCBS) eligibility assessments.
• Manages communication for MCO’s to authorize services.
• Provides direct supervision of team members, handles complaints and grievances.
• Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
• Schedules staff work hours to ensure appropriate coverage, monitors and approves timesheets.
• Assists with scheduling 24-hour crisis intervention on-call services on rotating basis.
• Participates in staff recruitment, interviewing, hiring, orientation and performance plans.
• Ensures the use of evidence based treatments in the areas of mental health and substance abuse to address client needs (e.g., cognitive behavioral therapy, harm reduction, motivational interviewing, trauma-informed care)
• Sets standards of performance by overseeing all documentation to ensure quality, timeliness and accuracy, in compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene and agency standards.
• Adheres to ACT policies & procedures, agency policies and maintains appropriate professional standards.
• Participates in quality improvement process, administrative meetings, team meetings, and in-service trainings.
• Performs other duties as required by Director of ACT Services.

SKILLS AND KNOWLEDGE:

• Demonstrates skill in managed difficult situations and prioritizing competing demands.
• Delivering services in community-based settings and comfort with home visits.
• Excellent written, oral, presentation and facilitation skills.
• Ability to effectively collaborate with staff across the agency and also shift roles from Team Leader to direct service delivery.
• Ability to function in fast paced environment.

EDUCATION AND EXPERIENCE:

• Master’s Degree required - LMHC, LMSW, LCSW, or equivalent in licensure in NYS.
• At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders.
• Must be outcome oriented in a fast paced environment with deadlines.
• Able to work in the Microsoft Office Suite, should be proficient in Word, Outlook and Excel
• Knowledge and experience of electronic health records (specifically AWARDS by Footholds) preferred.