Team Leade - Boca Raton/Delray Beach

Pollo Tropical; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pollo Tropical is seeking a Shift/Team Leader in Training (SIT) in Boca Raton, FL. This role provides hands-on experience in restaurant operations, supporting daily management, food safety, guest service, and team engagement as you learn to lead shifts and coach hourly staff.

You will work closely with the leadership team to develop skills for operational success, while maintaining safety, sanitation, and compliance standards in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Supervise hourly team members during assigned shifts to ensure product quality, efficiency, and guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by coaching, communicating, and motivating; participate in daily huddles to align on goals and standards.
• Model high standards of guest service and address guest concerns with urgency and care.
• Maintain regulatory and company compliance, keep the workplace clean and safe, and report incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling; participate in training and onboarding.

Skills

Leadership potential

Team support

Customer service

Education

High school diploma or GED

Job description

Be a Part of the Fiesta…
Come Join The Pollo Nation!

You will need an email account click here to create one if you do not currently have one: Create Email Account

Overview

The Shift/Team Leader in Training (SIT) position is designed to prepare individuals for shift leadership by providing hands-on experience in restaurant operations. The (SIT) supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the (SIT) will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.

Qualities and Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques. Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep. Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures. Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision-making in high-pressure environments and develop problem-solving abilities. Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Education, Experience and Additional Skills:

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.