Team Leader - North Orlando/Daytona

Pollo Tropical; Orlando (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

A popular fast-food chain is seeking a Team Leader in Training (TLIT) to prepare individuals for shift leadership. In this part-time role, you will gain hands-on experience in restaurant operations, focusing on guest service, food safety, and team engagement. Ideal candidates should have a high school diploma, 6 months of experience in the restaurant industry, and strong communication skills. Join us to lead shifts, coach team members, and contribute to a positive work environment.

Qualifications

• Must be at least 18 years of age.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook and HRIS platforms preferred.

Responsibilities

• Supervise and guide hourly team members during shifts.
• Assist in planning and overseeing shift responsibilities.
• Model high standards of guest service.
• Support team engagement by practicing coaching techniques.
• Learn to maintain regulatory and company compliance.

Skills

Strong verbal and written communication skills in English

Basic computer skills

Team support or leadership experience

Education

High school diploma or GED

Tools

Excel

Job description

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Overview

The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands‑on experience in restaurant operations. The TLIT supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the TLIT will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.

Qualities And Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre‑shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.
• Education, Experience and Additional Skills:
• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Computer Skills

• Basic computer skills
• Excel knowledge preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

Equipment Used

• Computer, fax, calculator, copier, phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

Seniority level

Internship

Employment type

Part‑time

Job function

Information Technology

Industries

Restaurants

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