Assistant Manager - Boca Raton/Delray Beach

Pollo Tropical; Boca Raton (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Pollo Tropical in Boca Raton, FL is seeking an experienced restaurant leader to supervise daily operations, ensuring top-quality food, safety, and guest service. You will coach hourly team members, assist in staffing and training, and partner with the General Manager on labor and scheduling within budgetary guidelines.

The role emphasizes a positive team culture, adherence to health regulations, and strong communication.

Qualifications

• 3–5 years in the restaurant industry in a leadership role.
• ServSafe Certification is required.
• Good verbal and written communication skills in English.

Responsibilities

• Oversee restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation.
• Model and coach hourly team members to deliver exceptional guest service and address guest concerns with urgency and care.
• Support a positive team culture through recognition, engagement, and ongoing feedback.
• Assist in staffing, training, and onboarding hourly team members using company-approved tools and processes.
• Partner with the General Manager to manage labor and scheduling within budgetary goals.
• Perform register audits, safe counts, fund reconciliation, and incident reporting.
• Attend and participate in restaurant, market, and training meetings and workshops.
• Recommend coaching and corrective actions with the General Manager.

Skills

Leadership

Coaching

Guest service

English communication

Education

High school diploma or GED

Tools

Outlook

HRIS

Job description

Be a Part of the Fiesta…
Come Join The Pollo Nation!

You will need an email account click here to create one if you do not currently have one: Create Email Account

Overview

Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service. Supervise and develop team members to meet performance targets in key areas such as food safety, labor, guest experience, and operational standards. Partner with the General Manager to drive restaurant growth while fostering a positive, engaged team environment.

Qualities and Responsibilities

• Assist in overseeing restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation.
• Model and coach hourly team members to deliver exceptional guest service. Address and resolve guest concerns with urgency and care.
• Support a positive team culture through recognition, engagement, and ongoing feedback.
• Assist in staffing, training, and onboarding hourly team members using company-approved training tools and processes.
• Partner with the General Manager to manage labor and scheduling effectively, balancing team needs with budgetary goals.
• Perform essential administrative and operational tasks, including register audits, safe counts, fund reconciliation, and incident reporting.
• Attend and actively participate in restaurant, market, and training meetings and workshops.
• Recommend and administer coaching and corrective actions in collaboration with the General Manager.
• Ensure cleanliness, safety, and organization of the restaurant both inside and outside.
• Support compliance with all company policies, health regulations, and operational standards.
• Make sound decisions under pressure and help navigate unforeseen challenges.
• Foster adaptability and a positive attitude in a changing environment.
• Performs other related duties as assigned in accordance with company policies and procedures.

Education, Experience and Additional Skills:

• Completion of high school or GED required.
• 3-5 years in the restaurant industry in a leadership role.
• Computer program literacy such as internal websites, Outlook and HRIS systems.
• ServSafe Certification required.
• Good verbal and written communication skills in English required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.