Team Leader - South Orlando

Pollo Tropical; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known restaurant chain is seeking a Team Leader in Training in Orlando, Florida. This position prepares individuals for shift leadership by providing hands-on experience in daily restaurant operations. Responsibilities include supervising team members, maintaining food safety, and ensuring exceptional guest service. Candidates must have a high school diploma or GED and at least 6 months of experience in the restaurant industry. The role involves a dynamic work environment with a focus on team development and operational excellence.

Qualifications

• Must be at least 18 years of age.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Strong verbal and written communication skills in English.

Responsibilities

• Supervise and guide hourly team members to ensure product quality and guest service.
• Assist in shift planning and oversee responsibilities.
• Resolve guest concerns with urgency and care.
• Assist with administrative tasks including scheduling and inventory checks.

Skills

Supervision and team guidance

Guest service

Problem-solving

Communication

Adaptability

Education

High school diploma or GED

Tools

Microsoft Excel

HRIS platforms

Job description

Be a Part of the Fiesta...
Come Join The Pollo Nation!

Overview

The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands‑on experience in restaurant operations. The TLIT supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the TLIT will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.

Qualities and Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre‑shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.
• Education, Experience and Additional Skills:
• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Computer Skills

• Basic computer skills
• Excel knowledge preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

Equipment Used

• Computer, fax, calculator, copier, phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a current employee, please apply using the internal application process. Reach out to your manager for more information.