Team Lead, Textile & Hard Goods Production

Goodwill Industries Of Dallas Inc; Garland (TX); On-site; USD 45,000 - 48,000; Full time

Job summary

Goodwill Industries Of Dallas Inc. in Garland, TX seeks an Experienced Assistant Team Leader to oversee textile and hard goods production, meet quotas, train staff, and ensure donor service. The role involves supervising floor staff, managing inventory, and maintaining safety and quality standards.

The position requires evening/weekend availability, good leadership, and the ability to work with minimal supervision under the Team Leader. Experience in retail and donations is valued.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Ability to operate cash register, calculator, and basic computer skills.
• Ability to work independently with minimal instruction and/or direction from Team Leader.
• Knowledge of product recalls and unacceptable donated goods.
• Skilled in maintaining inventory, sales, and store records.
• Ability to effectively supervise, train, develop, and mentor team members.
• Knowledge of textile and hard goods articles as related to quality and classification.
• Ability to read, write, speak and understand the English language.

Responsibilities

• Ensures 100% world class customer service.
• Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
• Provide input and support in employee disciplinary actions and terminations as needed.
• Ensure the donation attendants consistently deliver exceptional donor service.
• Supervise and direct the daily activities of sales floor staff, including recovery clerks, cashiers, and keyholders, to maintain operations efficiency and a positive customer experience.
• Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
• The store operates within budgeted expenses to revenue ratios and by donors per square foot.
• Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
• Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
• Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
• Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
• Maintains compliance with CARF and CPSC standards.
• Inspect equipment used in the production area to ensure equipment is working properly.
• The Assistant Team Leader is responsible for: cash handling and end of day reports; monthly safety site inspection; stock on hand; donation verification; training and reporting; incident/accident reports; petty cash and expense reports; monthly leadership reports; floor allocation; monthly team minutes; weekly scheduling; all reports completed timely.
• Work requests (Facility Maintenance and IT Support)

Skills

Core Principles

Cash handling

Independent work

Product recalls

Inventory management

Team supervision

Textile/hard goods knowledge

English language

Education

High School diploma

Retail management experience (5y)

Tools

MS Word

Excel

Outlook

POS system

Job description

Goodwill Industries Of Dallas Inc. in Garland, TX seeks an Experienced Assistant Team Leader to oversee textile and hard goods production, meet quotas, train staff, and ensure donor service. The role involves supervising floor staff, managing inventory, and maintaining safety and quality standards.

The position requires evening/weekend availability, good leadership, and the ability to work with minimal supervision under the Team Leader. Experience in retail and donations is valued.