Team Lead – Slick City Action Park

Slick City; Parma (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for advancement

Employee discounts and park perks

Team-oriented work environment

Job summary

Slick City in Parma, Ohio is seeking a dependable Team Lead to oversee daily park operations and support team members. You will ensure safety standards are maintained and guests have a memorable experience.

The ideal candidate should have leadership experience, strong communication skills, and a commitment to excellent customer service. This role is pivotal in creating a fun, energetic atmosphere that reflects the Slick City brand.

Qualifications

• Previous leadership or supervisory experience is preferred.
• Strong communication and interpersonal skills essential.
• Proven customer service and problem-solving abilities required.

Responsibilities

• Lead and support team members during daily operations.
• Ensure outstanding customer service and a positive park experience.
• Monitor cleanliness and safety standards at attractions.
• Assist with employee training, coaching, and onboarding.
• Delegate tasks to ensure efficient operations.

Skills

Leadership skills

Strong communication

Customer service

Problem-solving

Job description

Slick City Action Park is seeking an energetic, dependable, and customer-focused Team Lead to help oversee daily park operations and support our team members in delivering an exceptional guest experience. The Team Lead serves as a role model on the floor, ensuring safety standards are followed, team members are engaged, and guests have a fun and memorable visit.

Key Responsibilities

• Lead and support team members during daily operations.
• Ensure guests receive outstanding customer service and a positive park experience.
• Monitor attractions, facilities, and common areas to maintain cleanliness and safety standards.
• Assist with employee training, coaching, and onboarding.
• Delegate tasks and manage team workflows to ensure efficient operations.
• Address guest concerns professionally and escalate issues when necessary.
• Conduct opening, closing, and shift management duties.
• Enforce company policies, procedures, and safety guidelines.
• Assist management with scheduling, inventory, and operational reporting as needed.
• Maintain a positive, high-energy atmosphere that reflects the Slick City brand.

Qualifications

• Previous leadership, supervisory, or team lead experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced, family entertainment environment.
• Dependable, organized, and able to lead by example.
• Comfortable standing, walking, and remaining active for extended periods.
• Available to work evenings, weekends, holidays, and peak business periods.

Preferred Qualifications

• Experience in family entertainment, hospitality, recreation, retail, or customer service environments.
• CPR/First Aid certification (or willingness to obtain).
• Experience handling guest concerns and conflict resolution.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 pounds.
• Ability to work in a loud, active environment.
• Ability to respond quickly to operational and guest needs.
• Competitive pay
• Opportunities for advancement and professional growth
• Employee discounts and park perks
• Fun, team-oriented work environment

Why Join Slick City?

At Slick City Action Park, we’re committed to creating unforgettable experiences for our guests while fostering a positive and supportive workplace for our team. If you’re a motivated leader who enjoys working with people and thrives in an energetic environment, we’d love to hear from you.