Assistant Manager

Slick City; Milford (MA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive salary

Paid time off

FREE park admission

Opportunities for advancement

Job summary

Slick City in Milford, MA is seeking an Assistant Manager for full-time/part-time work. You will support the General Manager in overseeing daily park operations, ensuring a safe experience for guests. Ideal candidates have at least 1-2 years of supervisory experience in hospitality or entertainment, demonstrating strong leadership, guest service, and organizational skills. The role includes conducting training, handling scheduling, and maintaining a fun environment for guests. Join a dynamic team committed to unforgettable experiences.

Qualifications

• 1-2 years of supervisory or team lead experience in relevant fields.
• Strong leadership and interpersonal skills to motivate a team.
• Passion for delivering outstanding guest service.

Responsibilities

• Assist in overseeing daily park operations and guest services.
• Ensure guests receive a safe and memorable experience.
• Support hiring, training, and scheduling of staff.

Skills

Leadership

Organizational skills

Guest service

Communication

Problem-solving

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office Suite

Point-of-sale (POS) systems

Job description

Job Type: Full Time / Part Time Supervisor

Reports to: General Manager

NOTE: This position is expected to begin in the last half of May or beginning of June. Payrate shown reflects base pay plus incentive pay. Interviews will begin later in May.

Position Summary

The Assistant Manager supports the General Manager in overseeing daily park operations and ensuring a safe, clean, and fun environment for all guests. This is a hands‑on leadership role responsible for supervising staff, enforcing safety and service standards, and assisting with scheduling, training, and guest experience initiatives. The Assistant Manager helps drive revenue through exceptional service, party and event support, and consistent execution of company goals while fostering a positive team culture.

At Slick City, we believe strong leaders build future leaders. The Assistant Manager will inspire, mentor, and support their team, creating an environment where employees can grow, and guests have unforgettable experiences.

Key Responsibilities

• Operational Support
  • Assist in overseeing daily park operations, including opening and closing procedures, guest services, and shift execution to ensure smooth and efficient functioning.
  • Lead by example on the floor, supporting and motivating team members. Provide on‑shift training, guidance, and performance feedback to foster a positive and productive work environment.
• Guest Experience
  • Ensure guests receive safe, clean, and memorable experiences. Respond to guest concerns promptly and professionally, resolving issues as needed.
• Staffing & Scheduling
  • Support the GM with hiring, onboarding, training, and scheduling staff. Assist in managing timekeeping, attendance, and shift coverage.
• Inventory & Cash Handling
  • Assist with monitoring inventory levels, restocking supplies, and maintaining accurate cash handling procedures. Ensure compliance with company standards.
• Safety & Events
  • Enforce safety protocols, support compliance with company and industry standards, and assist in coordinating birthday parties, group events, and special activities.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• 1–2 years of supervisory or team lead experience, preferably in entertainment, hospitality, retail, food service, or recreation
• Strong leadership and interpersonal skills with the ability to motivate and support a diverse team
• Excellent organizational, problem‑solving, and multitasking abilities
• Passion for delivering outstanding guest service and creating memorable experiences
• Knowledge of food safety and sanitation standards (ServSafe certification required)
• Comfortable using Microsoft Office Suite and point‑of‑sale (POS) systems
• Ability to work flexible hours, including evenings, weekends, and holidays
• Reliable transportation to and from work

Core Competencies

• Guest Focus – Models guest‑first behavior, delivers excellent service, anticipates needs, and ensures positive experiences on every shift.
• Team Leadership – Supports the GM by guiding, motivating, and coaching team members. Recognizes achievement and helps develop future leaders.
• Accountability – Takes ownership of shift‑level performance, including safety, service, and compliance with company standards.
• Adaptability – Responds effectively to changes in operations, staffing, or guest needs, maintaining a positive and solution‑focused approach.
• Safety & Compliance – Enforces safety protocols and food safety guidelines, ensuring team members follow all rules and regulations.
• Communication – Communicates clearly and professionally with guests, team members, and leadership to maintain alignment and smooth daily operations.

Physical Requirements (if applicable)

• Ability to stand and remain active on your feet for extended periods of time (up to 6–8 hours per shift).
• Ability to walk, climb stairs, bend, stoop, reach, and stretch while supervising attractions and assisting guests.
• Ability to lift and carry up to 25 lbs. (e.g., restocking supplies, moving equipment, assisting with party/event setups).
• Ability to respond quickly in emergency situations, including moving rapidly across attractions.
• Comfortable working in a loud, fast‑paced environment with flashing lights and high guest activity.
• Ability to communicate clearly with guests and team members in a noisy environment.

Work Schedule

This is an hourly position that requires a flexible schedule. Team members may be scheduled for weekdays, evenings, weekends, and holidays based on park needs. Consistent weekend availability is required to support park operations and events.

• Competitive salary with opportunities for performance‑based bonuses
• Paid time off and holiday pay
• Flexible schedule to support work–life balance
• FREE park admission, plus discounts on food and retail.
• Opportunities to grow with Slick City through training and career advancement.

About Slick City Action Park

Slick City Action Park is the world’s first and only indoor slide and action sports park designed for all ages. We’re redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high‑energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline‑filled fun for every guest.

Join our dynamic team, where unforgettable experiences are made every day. Guided by our core values—Delight the Customer, Be Pioneers, Be Hungry, and Be Bold—we deliver thrilling memories while pushing the limits of creativity and fun.