Team Lead-Registration

Indiana University Health; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a Team Lead Registration Specialist to guide the front office registration team while continuing to perform Registration Specialist duties. This role ensures efficient clinic operations, coaches staff, monitors productivity, and maintains exceptional patient service.

The ideal candidate is a strong leader who can manage emergent situations, develop team members, and foster a positive, collaborative work environment.

Qualifications

• High School Diploma or GED required.
• Certified Medical Administrative Assistant (CMAA) certification required.
• Foundation of Leadership or Emerging Leaders Program completion within six months of role start.

Responsibilities

• Lead and support front office team to ensure daily tasks are completed accurately and on time.
• Coordinate staff schedules and workflow coverage.
• Train, coach, and develop Registration team members.
• Monitor performance, productivity, and service quality.
• Address operational issues and support escalation needs.
• Serve as a resource and point of contact for team support.
• Promote teamwork and continuous process improvement.
• Ensure compliance with policies and standards.

Skills

Leadership

Crisis management

Customer service

Organization

Team accountability

Education

High School Diploma or GED

Leadership training programs

Job description

Team Lead Registration Specialist (CMAA Required)

Schedule: Monday through Friday, 7:00 AM – 4:00 PM

Schedule: Monday through Friday, 7:00 AM – 4:00 PM

Location: Onsite

Position Summary

The Team Lead Registration Specialist provides day-to-day leadership and functional guidance to the front office registration team while continuing to perform Registration Specialist duties. This role is responsible for ensuring efficient clinic operations, supporting team member development, monitoring productivity, and maintaining exceptional customer service standards.

The ideal candidate is a strong leader who can confidently manage emergent situations, coach and develop team members, and foster a positive, collaborative work environment.

Key Responsibilities

CMAA certification is required for consideration.

• Lead and support front office team members to ensure daily responsibilities are completed accurately and on time.
• Coordinate staff schedules and workflow coverage.
• Train, coach, mentor, and develop Registration team members.
• Monitor performance, productivity, and service quality.
• Address operational issues and support escalation needs.
• Serve as a resource and point of contact for team support.
• Promote teamwork, engagement, and continuous process improvement.
• Conduct monthly rounding and participate in annual Rapid Improvement Events and Quality Improvement initiatives.
• Ensure compliance with organizational policies, procedures, and standards.

Registration Specialist Responsibilities

• Manage patient flow from arrival through destination in a timely and professional manner.
• Obtain accurate demographic and financial information to support reimbursement and clinical outcomes.
• Schedule appointments and collect required patient information.
• Explain charges, policies, and procedures to patients.
• Validate and enter charges into appropriate systems.
• Collect payments and answer incoming calls.
• Direct patients and visitors appropriately.
• Precept and support Registration Specialists as requested by leadership.
• Perform higher-level functions as defined by clinic management.

Success Profile

Top Skills for Success

• Strong leadership and team development skills
• Ability to manage emergent situations effectively
• Excellent customer service and communication skills
• Strong organizational and problem-solving abilities
• Ability to foster accountability and teamwork

Preferred Qualifications

• Previous leadership or supervisory experience
• Experience coaching and developing team members
• Background in healthcare registration, patient access, or front office operations

Onboarding & Development

New hires will be partnered with a mentor and complete web-based training. Team members will receive hands‑on support and will not be expected to work independently until they are fully comfortable and prepared for the role.

Performance Benchmarks

First 3 Months

• Become familiar with the team, workflows, processes, and standard work

By 6 Months

• Independently lead daily operations and team functions
• Effectively coach, support, and guide team members

This role is an excellent opportunity for a motivated registration professional ready to take the next step into leadership while continuing to make a direct impact on patient and team experience.

Qualifications Required

• High School Diploma or GED required.
• Minimum of 3 years of relevant experience in a healthcare setting.
• Certified Medical Administrative Assistant (CMAA) certification required.
• Successful completion of the Foundation of Leadership program within six months of assuming the role, or completion of the Emerging Leaders Program.
• Demonstrated ability to lead, coach, and support team members while maintaining high standards of customer service and operational excellence.

Preferred

• Prior leadership or supervisory experience.
• Coding experience.
• Experience coaching, mentoring, and developing staff.
• Experience in patient registration, patient access, or front office operations within a healthcare environment.

Certification Requirement

Certified Medical Administrative Assistant (CMAA) certification is required for this position.

Current Team Lead Registration Specialists at the time of career ladder implementation will be given priority access to certification exam cohorts. Individuals in the role must successfully obtain CMAA certification within one year of the implementation date. Failure to achieve certification may result in reassignment to the appropriate Registration Specialist role and may include a reduction in pay.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.