Registration Lead

Surepoint Er; Arlington (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Surepoint ER in Arlington, TX seeks a Registration Lead to oversee the facilities' registration department and ensure exceptional patient and family service. The role emphasizes professionalism, punctuality, teamwork, and adherence to company policies during daily operations.

The position involves scheduling, training, and performance reporting for clerks, plus handling on-call responsibilities and weekend shifts. Strong customer service and communication skills are essential.

Qualifications

• Experience in customer service within a medical/clinical setting is preferred.
• BLS certification is required.
• Must be able to work various shifts including weekends and on-call rotations.
• High attention to detail and confidentiality a must.

Responsibilities

• Follow guidelines in Registration Clerk job description.
• Schedule orientation and training for clerks.
• Perform training/shadow sessions for new and existing staff.
• Ensure duties are performed per training and maintain up-to-date records.
• Create and maintain registration schedules and cover shifts as needed.
• Complete reports on clerk performance and submit to leadership.
• Participate in on-call rotations and weekend shifts as required.

Skills

Customer service

Team player

Time management

Detail oriented

Communication

Independent work

Flexibility

Basic math

Office equipment

Critical thinking

Tools

MS Office

EMR/EPM systems

Job description

Position Summary

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance. Registration Leads are registration leaders with accountability and responsibility for the facilities registration department. A registration lead is expected to set the example for the registration department with professionalism, punctuality, teamwork, attention to detail, and initiative in ensuring the department runs smoothly and all processes are being followed.

Role Qualifications

Must partner with clinical and management team to provide patients and their families with excellent service.

Position Responsibilities

• Follows all guidelines set forth in the Registration Clerk job description.
• Works with management to schedule orientation for all clerks.
• Works with management to conduct training and shadow sessions with new and existing employees on how to effectively perform their job.
• Ensures that employees are performing job duties according to training.
• Review chart audits to determine trends, identify employees/areas where more training is needed.
• Works with management to facilitate additional training, as needed.
• Completes reports that document job performances of all clerks at assigned facility & submits to Registration Manager and Registration Director.
• Create/Maintain registration schedule
• Submits initial completed schedule to Registration Manager with no open shifts and all weekend requirements met for all staff.
• If unable to fill certain shifts, Registration Lead is responsible for covering the shift.
• Required to work two scheduled weekend shifts per month (does not include weekend on-call rotations).
• On-Call – Participate in monthly on-call rotation as needed
• Will receive approved hourly on-call rate for hours listed as on-call
• Must sign up for total of 60 hours on-call per month.
• Must be available to be called in anytime during on-call hours
• While on call, may not be under the influence of controlled substances (e.g., alcohol, prescription or non-prescription drugs, or their metabolites), which could impair judgement or motor functions and place persons or property in jeopardy.
• Required to attend occasional/quarterly in-person meetings at the corporate office.
• Ensures binders/logs/forms/etc. are up to date and current
• Performs other related duties as assigned.

Essential Skills and Experience

• Must have and maintain current American Heart Association BLS Certification
• Basic typing and computer proficiency
• 1 – 2 years of Customer Service experience
• Detail oriented with exceptional interpersonal communication skills
• Strong team player
• Time management: the ability to organize and manage multiple priorities
• Commitment to company values
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed. Must be able to work odd hours as it is not always feasible to handle all training during regular office hours.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Strong critical thinking & analytical skills.

Preferred Skills and Experience

• Customer service experience in the medical field.
• Computer Skills: Experience with MS Office, EMR/EPM systems
• Ability to trouble shoot equipment errors.
• Leadership experience in the medical field.
• Adaptability
• Must have excellent reading comprehension skills as majority of communication is by email.
• Confident and assertive manner, but approachable.
• Discreet and proven record of confidentiality.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands

While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include distance vision, color vision, peripheral vision, close vision, depth perception and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.