Team Lead - Recruitment

AMS; Texas; On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Growth and development

Bold, authentic team

ERGs

Volunteer day

Pay transparency

Job summary

AMS, a Korn Ferry company, is seeking a Recruitment Operations Manager who excels in leading recruitment teams and driving performance through data and reporting. The role emphasizes client relationships and collaboration across multiple locations.

You will use Excel, Power BI, and Workday to monitor SLAs, derive insights, and deliver an exceptional hiring experience. This position offers growth opportunities within a supportive, data-driven environment.

Qualifications

• Proven ability in recruitment operations and team leadership.
• Strong skills in driving performance metrics, SLAs, and process improvements.
• Experience with recruitment reporting and data analysis.
• Ability to function in a fast-paced, client-focused environment.
• Excellent communication, problem-solving and stakeholder influence skills.

Responsibilities

• Lead recruitment teams and drive service excellence across locations.
• Monitor SLAs and identify trends using Excel, Power BI, and Workday.
• Collaborate with recruiters, client stakeholders and AMS teams to deliver hiring experiences.
• Contribute to performance and process improvement initiatives using data-driven decisions.
• Enhance efficiency, stakeholder engagement, and team performance through leadership.

Skills

Leadership

Client-facing stakeholder management

Data-driven decisions

Analytical skills

Communication

Tools

Power BI

Excel

Workday

Job description

About Us

Global, inclusive and innovative - welcome to AMS, a Korn Ferry company, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, a Korn Ferry company, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

What if your skills mattered more than your job title?

At AMS, a Korn Ferry company, we're building teams that are curious, collaborative, and committed to doing great work. We're looking for a Recruitment Operations Manager who enjoys learning and values teamwork. If you're good at leading recruitment teams, driving performance through data and reporting, and building strong client relationships, and excited to grow in a supportive environment, you might be exactly who we're looking for.

Key Accountabilities

What you'll do

• Apply your recruitment operations and leadership expertise to drive service excellence and achieve key hiring metrics.
• Use your reporting and analytical skills to monitor SLAs, identify trends, and provide actionable insights using Excel, Power BI, and Workday.
• Collaborate with recruiters, client stakeholders, and AMS teams to deliver an exceptional hiring experience across multiple locations.
• Contribute to recruitment performance and process improvement initiatives by leveraging data-driven decision-making and operational best practices.
• Drive improvements in efficiency, stakeholder engagement, and team performance through your strengths in problem-solving, communication, and people leadership.

Skills & Requirements

Must Have

• Demonstrated ability in recruitment operations, team leadership, and client-facing stakeholder management.
• Strength in driving recruitment performance metrics, SLAs, and process improvements.
• Proficiency with Microsoft Excel, Workday, and recruitment reporting, with the ability to analyze and interpret data.
• Ability to work effectively in a fast-paced, metrics-driven, and client-focused environment.
• Strong communication, problem-solving, and analytical skills with the ability to influence stakeholders and support team success.
• Ability to manage multiple priorities, lead cross-functional initiatives, and make data-driven decisions.

Good to Have

• Experience using Power BI or other data visualization and reporting tools.
• Experience supporting recruitment delivery across multiple locations or large-scale hiring programs.
• Strong understanding of recruitment operations, workforce planning, and process optimization.
• Experience presenting recruitment insights and performance updates to senior stakeholders.
• Adaptable, collaborative mindset with a passion for continuous improvement and team development.

If you don't meet every requirement but feel you have the right skills and potential, we'd love to hear from you.

Why AMS, a Korn Ferry company, ?

At AMS, a Korn Ferry company, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• We are committed to pay transparency and fairness. For this role, the initial expected remuneration is $77,800 - $115,900 USD, plus applicable benefits.

This range is specific to the advertised locations and may not be applicable to other locations.

• U.S. Corporate Medical/Rx, Dental, Vision, Spending Accounts, Life, Disability, Voluntary Benefits, 401(k), Paid Holidays/Vacation/Sick Time, Paid Parental Leave, Performance Bonus

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.