Team Lead, Pre-Closing Operations

Altisource; United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with company matching

Generous paid time off

Job summary

Altisource is seeking a Team Lead for Pre-Closing Operations in the United States. You will lead a processing team, manage daily workflows, ensure SLA adherence, and drive quality and risk controls while supporting client relationships and operational efficiency.

The role requires 3+ years in mortgage operations, 1+ year in a leadership capacity, strong communication skills, and proficiency in Excel and reporting. On-site role with comprehensive benefits and growth opportunities.

Qualifications

• 3+ years of mortgage operations or related financial services experience.
• 1+ years of formal or informal leadership experience.
• Strong communication, organizational, and problem-solving skills.
• Advanced proficiency with Excel, Outlook, and reporting tools.
• Bachelor's degree in Business, Finance, Operations, or related field.

Responsibilities

• Lead, coach, train, and develop Processing Specialists and Associates.
• Manage daily processing queues and workloads to meet SLAs.
• Perform quality reviews to ensure accuracy and compliance.
• Serve as escalation point for stakeholders and manage client relations.
• Analyze production metrics and drive process improvements and automation.

Skills

Leadership

Communication

Problem solving

Attention to detail

Education

Bachelor's degree in Business, Finance, Operations, or related field

Tools

Microsoft Excel

Microsoft Outlook

Reporting tools

Job description

The Team Lead, Pre-Closing Operations is responsible for the day-to-day leadership, workflow management, and quality oversight of a team supporting construction lending and risk mitigation operations. This role serves as a working leader who manages production, service level adherence, quality control, client satisfaction, and employee development while acting as a subject matter expert across processing functions.

The Team Lead partners closely with Operations Managers, Client Relationship teams, Funding teams, Risk Management professionals, and offshore resources to ensure timely, accurate, and compliant execution of construction lending processing activities. The role is responsible for driving operational excellence, continuous improvement, and a high-performance culture while maintaining exceptional service delivery standards.

Job Description

Key Responsibilities

Team Leadership & Employee Development

• Lead, coach, train, and develop Processing Specialists and Associates.
• Conduct regular performance discussions, coaching sessions, and quality reviews.
• Assist with onboarding, cross-training, and workforce planning initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support employee engagement and retention efforts.

Production & Workflow Management

• Manage daily processing queues and team workloads to ensure timely completion of client deliverables.
• Monitor pipeline performance, aging reports, and service level agreements (SLAs).
• Prioritize work assignments and reallocate resources as needed to meet business demands.
• Escalate operational issues and recommend solutions to improve efficiency.
• Ensure adequate staffing coverage and business continuity.

Quality & Risk Management

• Perform quality reviews and audits to ensure accuracy and compliance with client requirements.
• Identify trends, defects, and training opportunities through quality monitoring.
• Ensure adherence to internal controls, policies, procedures, and regulatory requirements.
• Partner with management to implement corrective actions and process enhancements.
• Maintain documentation standards and operational consistency.

Client Service & Stakeholder Management

• Serve as an escalation point for internal and external stakeholders.
• Support communication with lenders, investors, builders, contractors, and project stakeholders.
• Partner with Client Relationship Managers and Operations leadership to resolve issues and improve client experience.
• Participate in client meetings and operational reviews as needed.

Process Improvement & Reporting

• Analyze production metrics, quality results, and team performance indicators.
• Identify automation and process improvement opportunities.
• Prepare operational reporting and present performance trends to management.
• Assist in implementation of new products, procedures, and technology solutions
• Support organizational growth initiatives and operational scalability.

Qualifications

Qualifications

Required

• 3+ years of experience in mortgage operations, construction lending, fund control, processing, loan operations, risk management, or related financial services operations.
• 1+ years of formal or informal leadership experience.
• Strong understanding of processing workflows, operational controls, and quality management.
• Experience supervising production-driven teams in a service environment.
• Advanced proficiency with Microsoft Excel, Outlook, and reporting tools.
• Strong communication, organizational, and problem-solving skills.

Preferred

Experience within construction lending, inspections, or risk mitigation services.

• Experience working with distributed or offshore teams.
• Lean, Six Sigma, or process improvement experience.
• Bachelor's degree in Business, Finance, Operations, or a related field.

Core Competencies

• Leadership & Coaching
• Operational Excellence
• Customer Service
• Risk & Quality Control
• Process Improvement
• Problem Solving
• Attention to Detail
• Relationship Management
• Performance Management

Success Metrics

• SLA adherence and turnaround times
• Team productivity
• Quality and accuracy scores
• Client satisfaction metrics
• Employee engagement and retention
• Process improvement implementation
• Stay current with regulations and industry that affect compliance and decision-making.

Additional Information

Compensation and Benefits

Compensation: Compensation at $70,000+

Retirement: 401(k) plan with Company matching to support long‑term financial security.

Health Coverage: Comprehensive Medical, Dental, and Vision insurance plans, plus a tax‑free Flexible Spending Account.

Income Protection: Life insurance, short‑term disability, and long‑term disability coverage.

Time Off: Generous paid time off and Company holidays.

Additional Information

Altisource’s vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.