Team Lead - Pittsburgh, PA

Altitude Trampoline Park; Bridgeville (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

A family entertainment center in Bridgeville is seeking a Guest Services Supervisor to oversee the park atmosphere and culture. Responsibilities include recruiting and training staff, ensuring superior guest service, and managing financial goals. Ideal candidates should have 2-4 years of supervisory experience, strong communication skills, and a degree in business management. This position involves a commitment to maintaining a safe and welcoming environment while participating in local events.

Qualifications

• 2-4 years of supervisory or management experience.
• Must be very organized and detail-oriented.
• Strong communicator with excellent organizational skills.

Responsibilities

• Monitor overall park atmosphere and culture.
• Maintain staff by recruiting and scheduling employees.
• Accomplish financial goals by managing budget expectations.
• Focus on guest service standards and training.

Skills

Supervisory experience

Strong communication

Organizational skills

Customer service focus

Education

Degree in business management

Job description

A Guest Services Supervisor at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture the supervisor is responsible for routine checks and safety audits.

KEY RESPONSIBILITIES

• Maintains staff by recruiting, scheduling and orienting employees.
• Accomplishes staff results by communicating job expectations, coaching and developing internal talent.
• Accomplishes financial goals by forecasting, managing budget expectations and labor hours.
• Focus on guest service standards and training.
• Maintaining positive community relationships and participating in local events.
• Supports sales and marketing plans in collaboration with support center team.
• Maintain a safe and secure facility for all park guests.
• Provides or performs other services or duties as required by management.

QUALIFICATIONS & SKILLS

• 2-4 years of supervisory or management experience.
• Degree in business management a plus.
• Family Entertainment or amusement park background is a plus.
• General understanding of HR policies.
• Must be very organized, detailed oriented, and a strong communicator.
• Professional, "Altitude" attitude and work ethic.
• Workdays, nights, weekends, and holidays as required.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.