Manager

Altitude Trampoline Park; Franklin (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth and advancement opportunities

Fun, energetic work environment

Employee perks and discounts

Job summary

A leading entertainment venue in Franklin is seeking an energetic Manager to oversee daily operations and lead a dedicated team. The role involves ensuring exceptional guest experiences, maintaining safety, and driving operational excellence in a fast-paced environment. Ideal candidates should have previous management experience, strong leadership skills, and the ability to multitask effectively. The position offers competitive pay and opportunities for growth in a fun and energetic work environment.

Qualifications

• Previous management or supervisory experience in hospitality, retail, or entertainment preferred.
• Strong leadership and communication skills required.
• Ability to work nights, weekends, and holidays is necessary.
• Excellent customer service and conflict-resolution skills required.
• Ability to multitask and make sound decisions in a fast-paced environment expected.

Responsibilities

• Oversee day-to-day park operations, ensuring safety and efficiency.
• Deliver exceptional customer service and resolve guest concerns.
• Recruit, train, coach, and supervise team members.
• Assist with budgeting, cash handling, and daily financial reporting.
• Ensure equipment and facilities are well-maintained and operational.

Skills

Leadership

Customer service

Conflict resolution

Multitasking

Multitasking

Problem solving

Scheduling software

Tools

Scheduling software

Job description

Location: Altitude – Franklin
Employment Type: Full-Time

Job Summary

Altitude in Franklin is seeking an energetic, organized, and customer-focused Manager to oversee daily operations and lead a high‑performing team. The Manager is responsible for ensuring exceptional guest experiences, maintaining a safe and fun environment, and driving operational excellence. This role requires strong leadership, problem‑solving skills, and the ability to thrive in a fast‑paced, high‑energy setting.

Key Responsibilities

Operations & Guest Experience

• Oversee day‑to‑day park operations, ensuring safety, cleanliness, and efficiency
• Deliver exceptional customer service and resolve guest concerns professionally
• Ensure all safety policies and procedures are followed consistently
• Monitor park flow, staffing levels, and guest capacity

Team Leadership & Staffing

• Recruit, train, coach, and supervise team members
• Schedule staff to meet operational needs and manage labor effectively
• Motivate employees and foster a positive, team‑oriented work culture
• Conduct performance evaluations and provide ongoing feedback

Financial & Administrative Duties

• Assist with budgeting, cash handling, and daily financial reporting
• Monitor expenses and identify opportunities to improve efficiency
• Support sales initiatives, memberships, parties, and events

Facility & Safety Management

• Ensure equipment and facilities are well‑maintained and operational
• Coordinate with maintenance teams or vendors as needed
• Enforce company safety standards and respond to incidents appropriately

Qualifications

• Previous management or supervisory experience (hospitality, retail, or entertainment preferred)
• Strong leadership and communication skills
• Ability to work nights, weekends, and holidays
• Excellent customer service and conflict‑resolution skills
• Ability to multitask and make sound decisions in a fast‑paced environment
• Basic computer and scheduling software proficiency

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25–50 lbs as needed
• Comfortable working in an active, high‑energy environment

What We Offer

• Competitive pay based on experience
• Growth and advancement opportunities
• Fun, energetic work environment
• Employee perks and discounts