Team Lead, Payroll (Global)

Alimentiv; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

A pharmaceutical manufacturing company is seeking a Team Lead for Payroll operations in the United States. This role is crucial for the accurate processing of payroll and benefits administration globally. The Team Lead will also supervise a team, resolve payroll discrepancies, and ensure compliance with regulations. Candidates should have 4-9 years of relevant experience, strong project management skills, and a PCP or CPM designation. This is a full-time position offering salary range from $70,000 to $110,000 per year.

Qualifications

• 4-9 years of progressive payroll experience expected.
• Experience managing payroll across multiple jurisdictions preferred.
• Hands-on experience with outsourced payroll vendors required.

Responsibilities

• Lead the Payroll Team in full-cycle payroll preparation globally.
• Resolve payroll discrepancies and answer employee queries.
• Prepare reports for management and auditors.

Skills

Progressive payroll experience

Project management skills

Attention to detail

Customer service skills

Education

PCP or CPM designation

Knowledge of payroll regulations

Tools

Microsoft Excel

HRIS

Job description

Base pay range

$70,000.00/yr - $110,000.00/yr

Team Lead, Payroll

The Team Lead, Payroll will be responsible for accurate processing of payroll, benefits administration, reconciliations, and government remittances globally. They will ensure internal “customer” satisfaction, support the Payroll Team in responding to questions or concerns fully and in a timely manner, and collaborate with the Sr. Manager, People & Culture to develop, implement, and evaluate payroll strategy, practices, processes, and technology solutions for the organization in a global context. The role involves interfacing with stakeholders from People & Culture, Finance, vendors, leaders, and employees, supervising daily activities of the Payroll Team, providing support, mentorship, guidance, workload distribution, and escalation handling.

Responsibilities

Payroll Operations (25-35%)

• Lead the Payroll Team in full-cycle payroll preparation and administration globally, complying with required legislation in each country alimentiv operates in.
• Ensure accurate and timely processing of wage adjustments, retroactive pay, statutory holiday pay, overtime, bonuses, deductions, contributions, and other compensation elements for direct employees and EOR workers.
• Implement and oversee a monthly reconciliation process shared with the accounting & finance team.
• Act with urgency to resolve payroll discrepancies and answer employee queries about wages, deductions, and taxes.
• Act as primary liaison with the outsourced payroll vendor, driving accountability for service levels and issue resolution.
• Keep abreast of legislative changes pertaining to payroll and benefits globally and coordinate system parameter changes.
• Ensure payroll data integrity across HRIS, payroll, and vendor systems.
• Oversee creation and maintenance of the payroll calendar and payday schedules for employees worldwide.
• Maintain employee confidence and protect payroll operations by keeping information confidential.

Customer Service and Continuous Improvement (25-35%)

• Respond to questions/concerns from employees, leaders, HR, and other stakeholders in a timely manner.
• Work cross-functionally, particularly with HR and Finance, to provide expertise on payroll matters and facilitate effective integration of payroll-related activities.
• In conjunction with the Sr. Manager, People & Culture, establish, maintain, track, and report on the performance of the Payroll Team against service level agreements for response time.
• Act as a subject matter expert for global payroll and provide guidance/support to employees, leaders, and members of the HR and Finance teams.
• Prepare and maintain payroll process documentation to support training needs and continuous improvement.
• Train and support team members in the use of payroll-related systems and procedures.
• Proactively communicate changes or interruptions in payroll to employees.

Payroll Audit & Compliance (10-15%)

• Prepare reports for management, finance, and auditors.
• Work with government agencies to ensure full compliance by overseeing audits when required.
• Provide accurate and timely reconciliations on a regular basis.
• Support finance with year‑end financial audit and any other third‑party audits.
• Audit payroll data regularly to ensure accuracy and compliance with company and legal standards.
• Monitor compliance with accounting policies and internal accounting controls.

Team Supervision, Mentorship, and Engagement (10-15%)

• Supervise, mentor, and train direct reports, setting performance goals and development objectives to support department and company strategies.
• Evaluate training needs and conduct performance reviews for assigned staff.
• Support the Sr. Manager, People & Culture in identifying and quantifying resource requirements; participate in staffing decisions and onboard new staff.
• Maintain positive team morale and facilitate conflict resolution as required.

Operational Planning & Oversight (5-10%)

• Participate in the development and execution of departmental strategies to enhance service delivery, staff engagement, and operational efficiencies.
• Assist with departmental budget planning.

Professional Practice (5-10%)

• Act with integrity and balance the interests of all parties in carrying out payroll activities.
• Model ethical practices for staff.
• Adhere to payroll legal requirements and stay current on changes to laws governing payroll practices.
• Maintain awareness of broad economic, societal, technological, political, global, and demographic trends; evaluate the credibility of sources of information.

Special Projects

• Support other HR and/or payroll projects and duties as assigned.

Qualifications

• 4–9 years of progressive payroll experience, including leadership or team‑lead responsibilities and proven project‑management skills.
• PCP or CPM designation (or international equivalent) required; strong knowledge of payroll regulations, tax laws, and compliance requirements.
• Experience in accounting/reconciliations of payroll liability accounts and knowledge of Payroll GL.
• Hands‑on experience with outsourced payroll vendors (global payroll experience preferred), HRIS, and payroll systems.
• Intermediate knowledge of Microsoft Excel.

Preferred Skills & Experience

• Experience managing payroll across multiple jurisdictions; strong knowledge of Canadian and US payroll required, with global exposure highly valued.

Interpersonal Skills

• Exceptional attention to detail.
• Ability to prioritize multiple tasks while meeting deadlines accurately.
• Strong verbal and written skills to engage various stakeholders and maintain strict confidentiality.
• Excellent customer service skills, ability to explain complex issues at an understandable level.

Seniority Level

Not applicable

Employment Type

Full‑time

Job Function

Human Resources

Industries

Pharmaceutical Manufacturing