Team Lead, Patient Insurance

WakeMed; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Join a leading healthcare provider in Raleigh, NC as the Team Lead, Patient Insurance. In this role, you'll coordinate billing and insurance workflows, mentor peers, and ensure high-quality customer service in a dynamic environment. Ideal candidates will have a high school diploma and at least 2 years of healthcare experience.

Qualifications

• 2 years of experience in healthcare required.
• Excellent interpersonal and communication skills.

Responsibilities

• Coordinate with physician practices and insurance companies.
• Manage authorization, estimate, and billing work queues.
• Mentor Patient Insurance Representative peers.

Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Team Lead, Patient Insurance role at WakeMed

Join to apply for the Team Lead, Patient Insurance role at WakeMed

Overview

The Team Leader, Patient Insurance Rep will help patients seamlessly navigate complex billing, financial and insurance workflows. The Team Leader, Patient Insurance Rep is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Team Leader, Patient Insurance Rep will accurately perform administrative duties required to provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payments. The Team Leader, Patient Insurance Rep will manage authorization, estimate and billing work queues, will serve as a mentor for Patient Insurance Representative peers and will assist with training new employees. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Team Leader, Patient Insurance Rep work environment may be in the practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Team Leader, Patient Insurance Rep supports multiple specialties, reviews patient charts, communicates with the physician office to obtain needed information and relays necessary information to the insurance company.

Overview

The Team Leader, Patient Insurance Rep will help patients seamlessly navigate complex billing, financial and insurance workflows. The Team Leader, Patient Insurance Rep is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Team Leader, Patient Insurance Rep will accurately perform administrative duties required to provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payments. The Team Leader, Patient Insurance Rep will manage authorization, estimate and billing work queues, will serve as a mentor for Patient Insurance Representative peers and will assist with training new employees. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Team Leader, Patient Insurance Rep work environment may be in the practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with insurance company representatives. The Team Leader, Patient Insurance Rep supports multiple specialties, reviews patient charts, communicates with the physician office to obtain needed information and relays necessary information to the insurance company.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

2 Years Healthcare Required

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Hospitals and Health Care

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