Liability Claims Supervisor

Erie Insurance; Raleigh (NC); Remote; USD 74,000 - 120,000; Full time

Job summary

Erie Insurance seeks a Claims Supervisor to manage a team of claims adjusters remotely from North Carolina. The role includes managing operations, conducting training, and ensuring timely claims processing. Candidates should possess a relevant degree and have experience in claims adjusting with strong leadership skills.

Benefits

Premier health benefits

Pension plan

401(k) with matching

Paid time off

Career development programs

Qualifications

• Two years liability claims experience or experience as a Claims Supervisor required.
• Strong knowledge of statutory laws required.
• Completion of Associate in Claims (AIC) designation preferred.

Responsibilities

• Supervises, trains and monitors activities of claims adjusters.
• Reviews liability adjuster claims and ensures timely investigation.
• Conducts interviews, hires, trains, and directs personnel.

Skills

Time management

Organization skills

Customer focus

Collaborative skills

Education

Bachelor's degree in business or related field

Associate's degree in business or related field

High school diploma

Job description

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains and monitors the activities of assigned liability claims adjusters and other claims personnel.

• This is a remote, work from home position in North Carolina
• The ideal candidate will live within close proximity the the Raleigh Brach Office
• Good time management and organization skills preferred

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews liability adjuster claims on a regular basis in accordance with company policy. Checks for coverage, ensuring timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts. Acts as a resource for answering claims questions and inquiries. Provides additional services as required. Takes action as necessary.

Reviews claim correspondence and provides counsel on further action.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of liability adjusters and outside legal counsel as required.

Maintains and applies a working knowledge of liability adjuster's files. Maintains knowledge of statutory laws.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.

Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.

Assists claims manager and may act on his/her behalf as necessary.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first five duties lister are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Decision Quality (Leader)

Drives vision and purpose (Leader)

Nimble Learning (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Ensures Accountability (Leader)

Values Diversity (Leader)

Qualifications

Minimum Required Education Equivalents Bachelor's degree in business or related field and two years liability claims experience, or experience as a Claims Supervisor, required ; or Associate's degree in business or related field and four years liability claims experience, or experience as a Claims Supervisor; or High school diploma and six years liability claims adjusting experience, or experience as a Claims Supervisor required. Strong knowledge of statutory laws required. Completion of Associate in Claims (AIC) designation preferred. The position requires the incumbent to provide support for property claims during periods of heavy volume. Appropriate license as required by state.

Physical Requirements

Division or Field Office:

Raleigh Branch Office

Department of Position: Claims Department

Work from:

Remote Salary Range:

$74,622.00 - $119,202.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains and monitors the activities of assigned liability claims adjusters and other claims personnel.

• This is a remote, work from home position in North Carolina
• The ideal candidate will live within close proximity the the Raleigh Brach Office
• Good time management and organization skills preferred

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews liability adjuster claims on a regular basis in accordance with company policy. Checks for coverage, ensuring timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts. Acts as a resource for answering claims questions and inquiries. Provides additional services as required. Takes action as necessary.

Reviews claim correspondence and provides counsel on further action.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of liability adjusters and outside legal counsel as required.

Maintains and applies a working knowledge of liability adjuster's files. Maintains knowledge of statutory laws.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.

Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.

Assists claims manager and may act on his/her behalf as necessary.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first five duties lister are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Collaborates (Leader) Self-development (Leader) Customer Focus (Leader) Instills Trust (Leader) Persuades (Leader) Decision Quality (Leader) Drives vision and purpose (Leader) Cultivates Innovation (Leader) Nimble Learning (Leader) Develops Talent (Leader) Plans and Aligns (Leader) Ensures Accountability (Leader) Values Diversity (Leader) Optimizes Work Processes (Leader)

Qualifications

Minimum Required Education Equivalents Bachelor's degree in business or related field and two years liability claims experience, or experience as a Claims Supervisor, required ; or Associate's degree in business or related field and four years liability claims experience, or experience as a Claims Supervisor; or High school diploma and six years liability claims adjusting experience, or experience as a Claims Supervisor required. Strong knowledge of statutory laws required. Completion of Associate in Claims (AIC) designation preferred. The position requires the incumbent to provide support for property claims during periods of heavy volume. Appropriate license as required by state.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (Lifting/Moving 20-50 lbs; Occasional ( Ability to move over 50 lbs using lifting aide equipment; Occasional ( Driving; Rarely Pushing/Pulling/moving objects, equipment with wheels; Occasional ( Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) Climbing/accessing heights; Rarely

About the company

Erie Insurance is a publicly held insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.

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