Supervisor Patient Accounts

NKC Health; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

NKC Health in Kansas City, MO oversees the patient accounts department under the Patient Accounts Director. You will design workflows, train new hires, manage workloads, and troubleshoot complex claims to ensure optimal revenue and patient experience.

The role requires 3–5 years of business office experience, excellent customer service, and strong communication and problem-solving skills. You will collaborate with payers, escalate issues as needed, and act as a subject matter expert for

Qualifications

• 3-5 years business office experience required.
• Strong Excel, Word, and general software proficiency.
• Knowledge of UB-04 and modifiers preferred.

Responsibilities

• Supervise patient accounts department workflows and training.
• Manage workloads and troubleshoot complex claims/issues.
• Coordinate with vendors and monitor performance as primary contact.

Skills

Customer service

Communication

Problem solving

Leadership

Team training

Education

Associates - Related Field

Bachelors - Related Field

Job description

Summary

SUMMARY:

Under the direction of the Patient Accounts Director, is responsible for the supervision and direction of the patient accounts department, including workflow design, training of new hires, managing workloads, and troubleshooting complex claims/issues. Maintains positive relationships with vendors and actively monitors performance while serving as their primary point of contact. Works closely with all payers, identifying trends and escalating claim issues. Maintains an in-depth knowledge of all department workflows and serves as our primary subject matter expert; manages account receivable activities to ensure optimal revenue outcomes and customer experience.

EXPERIENCE:

3-5 years business office experience required.

SPECIAL SKILLS:

Excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; serves as second level of escalation in issue resolution for staff; decisions and actions have direct impact on hospital financials; ability to elevate issues; effectively communicates with leadership teams throughout the organization.

OTHER:

Skilled in Microsoft Excel, Word, OneNote, Teams; knowledge of medical terminology, payer policy, UB-04 and modifiers preferred.

EDUCATION:

Required: Associates - Related Field, Preferred: Bachelors - Related Field