Team Lead – Member Support

RxSaveCard; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

RxSaveCard is hiring a Team Lead for our Member Support Team to guide members, ensure smooth service, and drive improvements in processes. You’ll collaborate with client success, marketing, and product to enhance the member experience.

The role emphasizes empathy, organization, and leadership to coach a growing team and promote reliable, high‑quality support.

Qualifications

• Prior customer-facing work experience (retail, call center, hospitality, etc.).
• Excellent written and verbal communication skills.
• Outgoing and personable with strong organization and detail orientation.
• Tech-savvy with spreadsheets, documents, and CRMs.
• Promotion potential and ability to coach others.

Responsibilities

• Lead and mentor the Member Support Team to deliver great service.
• Guide members through accounts, benefits, and card usage with empathy.
• Document interactions in Zoho CRM for tracking and reporting.
• Coordinate with client success, marketing, and product teams.
• Identify trends to improve member experience and operational efficiency.

Skills

Customer-facing experience

Excellent communication

Organized and detail-oriented

CRM proficiency

Team leadership

Education

Bachelor’s degree preferred

Tools

Zoho CRM

Job description

About RxSaveCard

We’re on a mission to make healthcare more affordable and transparent for everyone, one prescription at a time.

RxSaveCard helps employees and their families get the lowest price for prescription drugs — at the pharmacy of their choice — using an employer-funded debit card that works seamlessly with our pharmacy savings network.

About the Role

We’re looking for an energetic, compassionate Team Lead for our Member Support Team to support the employers, employees, and families who use RxSaveCard every day. This position is ideal for someone who loves helping people, enjoys solving problems, and takes pride in clear communication and organization.

As the Team Lead, you will be the role model who sets the standard for the entire team, helping everyone ensure we provide great service to the members we serve.

As part of a small, mission-driven team, you’ll be the friendly voice (and face) of RxSaveCard — ensuring every member has a smooth, supportive experience. You’ll also collaborate with our client success, marketing, and product teams to improve our processes and member experience.

What You’ll Do

• Support members via email, chat, and phone to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
• Guide members through account setup, pharmacy savings, and payment card use
• Document interactions and insights in our CRM (we use Zoho) to ensure accurate tracking and reporting
• Assist with coordination and reporting across teams — operations, product, and client success.
• Help identify trends and opportunities to improve member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.

What We’re Looking For

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people.
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Passionate about helping others and improving access to affordable care
• Promotion potential to take on increasing levels of responsibility
• Flexible schedule to ensure occasional requests outside traditional business hours (our busiest times at the 1st of each month)
• Bachelor’s degree preferred, but we value equivalent experience.
• Chicago-based or able to work from our Chicago location part of the week

Team Leadership

• 3+ years in a customer/member support role similar to that at RxSaveCard
• Clear ability to lead others as a role model, coach, and advocate
• Highly organized with the ability to be metrics-driven, focused on operational efficiency, and member-focused satisfaction
• Technical and Organizational skills to design and maintain efficient processes and systems (CRM, case trackers, spreadsheets, etc)

Why RxSaveCard

You’ll join a purpose-driven team that’s rethinking how pharmacy benefits work. Every call you take and every member you help contributes directly to lowering healthcare costs for families across the country.

We believe in growth — for our mission and for our people. Show us what other skills you bring to the table, and we’ll help you grow into new opportunities as we continue to expand.