Member Support Specialist — Help Families Save on Rx

RxSaveCard Inc; Chicago (IL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

RxSaveCard Inc. seeks a proactive Member Support Specialist to assist employees and families with RxSaveCard benefits, guiding them through setup, savings, and card usage. You will document interactions in our CRM and collaborate with client success, marketing, and product teams to improve processes.

The role is ideal for an early-career professional with strong communication, a customer-first mindset, and comfort with data and coordination tasks, based in Chicago or hybrid remotely in the area.

Qualifications

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Passionate about helping others and improving access to affordable care
• Promotion potential to take on increasing levels of responsibility
• Flexible schedule to support occasional requests outside of 9-5

Responsibilities

• Support members via phone, chat, and email to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
• Guide members through account setup, pharmacy savings, and payment card use
• Document interactions and insights in our CRM to ensure accurate tracking and reporting
• Assist with coordination and reporting across teams — operations, product, and client success.
• Help identify trends and opportunities to improve member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.

Skills

Customer-facing

Communication

Outgoing

Tech-savvy

Organization

Reporting

Bachelor's degree

Chicago-based

Education

Bachelor's degree

Tools

CRM software

Job description

RxSaveCard Inc. seeks a proactive Member Support Specialist to assist employees and families with RxSaveCard benefits, guiding them through setup, savings, and card usage. You will document interactions in our CRM and collaborate with client success, marketing, and product teams to improve processes.

The role is ideal for an early-career professional with strong communication, a customer-first mindset, and comfort with data and coordination tasks, based in Chicago or hybrid remotely in the area.