Member Support Specialist

RxSaveCard; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

RxSaveCard is seeking a Member Support Specialist to be the friendly voice for our members in Chicago. This early-career role rewards clear communication, problem solving, and strong organization as part of a mission-driven team.

You’ll collaborate with client success, marketing, and product to improve processes and the member experience. Responsibilities include guiding members via phone, chat, and email, and documenting interactions in our CRM to inform ongoing improvements.

Qualifications

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Bachelor’s degree preferred; equivalent experience considered

Responsibilities

• Support members via phone, chat, and email to resolve questions and explain RxSaveCard benefits
• Guide members through account setup, pharmacy savings, and payment card use
• Document interactions and insights in our CRM for accurate tracking
• Assist with cross-team coordination and reporting across operations and product
• Identify trends to improve member experience and reduce friction
• Represent RxSaveCard with empathy, professionalism, and positivity

Skills

Customer-facing work experience

Excellent written and verbal comms

Outgoing and personable

Tech-savvy (spreadsheets, CRMs)

Organized and detail-oriented

Passionate about helping others

Promotion potential

Flexible schedule

Bachelor’s degree preferred

Chicago-based or able to work from CHI

Education

Bachelor’s degree

Tools

CRM software

Spreadsheets (Microsoft Excel)

Job description

About RxSaveCard

We’re on a mission to make healthcare more affordable and transparent for everyone, one prescription at a time.

RxSaveCard helps employees and their families get the lowest price for prescription drugs — at the pharmacy of their choice — using an employer-funded debit card that works seamlessly with our pharmacy savings network.

About the Role

We’re looking for an energetic and compassionate Member Support Specialist to support our members — the employees and families who use RxSaveCard every day. This is an early-career position, ideal for someone who loves helping people, enjoys solving problems, and takes pride in clear communication and organization.

As part of a small, mission-driven team, you’ll be the friendly voice (and face) of RxSaveCard — ensuring every member has a smooth, supportive experience. You’ll also collaborate with our teams in client success, marketing, and product to help improve our processes and member experience.

What You’ll Do

• Support members via phone, chat, and email to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
• Guide members through account setup, pharmacy savings, and payment card use
• Document interactions and insights in our CRM to ensure accurate tracking and reporting
• Assist with coordination and reporting across teams — operations, product, and client success.
• Help identify trends and opportunities to improve member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.

What We’re Looking For

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people.
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Passionate about helping others and improving access to affordable care
• Promotion potential to take on increasing levels of responsibility
• Flexible schedule to ensure occasional requests outside of 9-5 get support
• Bachelor’s degree preferred, but we value equivalent experience.
• Chicago-based or able to work from our Chicago location part of the week

Why RxSaveCard

You’ll join a purpose-driven team that’s rethinking how pharmacy benefits work. Every call you take and every member you help contributes directly to lowering healthcare costs for families across the country.

We believe in growth — for our mission and for our people. Show us what other skills you bring to the table, and we’ll help you grow into new opportunities as we continue to expand.