Member Support Specialist

RxSaveCard Inc; Chicago (IL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

RxSaveCard Inc. seeks a proactive Member Support Specialist to assist employees and families with RxSaveCard benefits, guiding them through setup, savings, and card usage. You will document interactions in our CRM and collaborate with client success, marketing, and product teams to improve processes.

The role is ideal for an early-career professional with strong communication, a customer-first mindset, and comfort with data and coordination tasks, based in Chicago or hybrid remotely in the area.

Qualifications

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Passionate about helping others and improving access to affordable care
• Promotion potential to take on increasing levels of responsibility
• Flexible schedule to support occasional requests outside of 9-5

Responsibilities

• Support members via phone, chat, and email to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
• Guide members through account setup, pharmacy savings, and payment card use
• Document interactions and insights in our CRM to ensure accurate tracking and reporting
• Assist with coordination and reporting across teams — operations, product, and client success.
• Help identify trends and opportunities to improve member experience.
• Represent RxSaveCard with empathy, professionalism, and positivity.

Skills

Customer-facing

Communication

Outgoing

Tech-savvy

Organization

Reporting

Bachelor's degree

Chicago-based

Education

Bachelor's degree

Tools

CRM software

Job description

About RxSaveCard

We’re on a mission to make healthcare more affordable and transparent for everyone, one prescription at a time.

RxSaveCard helps employees and their families get the lowest price for prescription drugs — at the pharmacy of their choice — using an employer-funded debit card that works seamlessly with our pharmacy savings network.

About the Role

We’re looking for an energetic and compassionate Member Support Specialist to support our members — the employees and families who use RxSaveCard every day. This is an early-career position, ideal for someone who loves helping people, enjoys solving problems, and takes pride in clear communication and organization.

As part of a small, mission-driven team, you’ll be the friendly voice (and face) of RxSaveCard — ensuring every member has a smooth, supportive experience. You’ll also collaborate with our teams in client success, marketing, and product to help improve our processes and member experience.

What You’ll Do

• Support members via phone, chat, and email to resolve questions and help them understand their RxSaveCard benefits, plus occasionally support via video.
  
• Guide members through account setup, pharmacy savings, and payment card use
  
• Document interactions and insights in our CRM to ensure accurate tracking and reporting
  
• Assist with coordination and reporting across teams — operations, product, and client success.
  
• Help identify trends and opportunities to improve member experience.
  
• Represent RxSaveCard with empathy, professionalism, and positivity.
  

What We’re Looking For

• Prior customer-facing work experience (retail, call center, hospitality, etc.)
• Excellent written and verbal communication skills
• Outgoing and personable — you enjoy connecting with people.
• Tech-savvy with comfort using spreadsheets, documents, and CRMs
• Organized and detail-oriented, with project coordination or reporting experience
• Passionate about helping others and improving access to affordable care
• Promotion potential to take on increasing levels of responsibility
• Flexible schedule to ensure occasional requests outside of 9-5 get support
• Bachelor’s degree preferred, but we value equivalent experience.
• Chicago-based or able to work from our Chicago location part of the week
  

Why RxSaveCard

You’ll join a purpose-driven team that’s rethinking how pharmacy benefits work. Every call you take and every member you help contributes directly to lowering healthcare costs for families across the country.

We believe in growth — for our mission and for our people. Show us what other skills you bring to the table, and we’ll help you grow into new opportunities as we continue to expand.