Team Lead, Medical Assistant-Registered

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 60,000 - 78,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Team Lead, Medical Assistant-Registered to guide clinic teams across WakeMed Physician Practices. You will perform Medical Assistant duties and mentor new staff to ensure consistent patient care and adherence to standards.

In this role you will onboard teammates, train on MA workflows, and educate staff on protocols and policies, while collaborating with clinicians and supporting multiple clinic locations as needed.

Qualifications

• Certified or registered Medical Assistant from AAMA, AMT, ARMA, or NCCT.
• Experience as Medical Assistant with strong clinical workflow knowledge.
• Effective communicator with providers, clinical staff, and new team members.

Responsibilities

• Perform all duties of a Medical Assistant while serving as a clinical resource for team members.
• Support new hire orientation and provide training on Medical Assistant workflows and responsibilities.
• Educate staff on provider-directed patient care, approved protocols, and WakeMed policies.
• Promote consistency and quality by modeling best practices and standards of care.
• Collaborate with clinical staff and providers while supporting multiple clinic locations as needed.

Skills

Medical Assistant certification

Communication skills

Adaptability

Mentoring/train new staff

Education

High School diploma or equivalent

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We are hiring a Team Lead, Medical Assistant-Registered who plays a key role in supporting clinical excellence across WakeMed Physician Practices. In this role, you'll perform Medical Assistant duties while helping onboard, train, and mentor new team members to ensure consistent clinic workflows, patient care practices, and adherence to organizational standards.

What you'll do

• Perform all duties of a Medical Assistant while serving as a clinical resource for team members.
• Support new hire orientation and provide training on Medical Assistant workflows, processes, and job responsibilities.
• Educate staff on provider-directed patient care, approved protocols, standing orders, and WakeMed policies and procedures.
• Promote consistency and quality by modeling best practices and standards of care.
• Collaborate effectively with clinical staff and providers while supporting multiple clinic locations as needed.

Who you are

• Certified or registered through one of the following organizations: American Academy of Medical Assistants (AAMA), American Medical Technologists (AMT), American Registry of Medical Assistants (ARMA), or National Center for Competency Testing (NCCT).
• Experienced as a Medical Assistant with a strong understanding of clinical workflows and patient care practices.
• An effective communicator who works well with providers, clinical staff, and new team members.
• Adaptable and comfortable working in different locations, managing changing priorities, and maintaining a flexible schedule.
• Committed to continuous learning and supporting the mission and values of WakeMed.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Registered Medical Assistant Required

Education

High School Diploma or Equivalent Required

Experience

3 Years Clinical - Ambulatory Care Required