Medical Assistant Team Lead & Clinical Coach

WakeMed; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

WakeMed is seeking a Team Lead, Medical Assistant-Registered to guide and mentor the Medical Assistant team across clinics. You will onboard, train, and model best practices to ensure consistent patient care and workflows.

The role emphasizes leadership in clinical settings, collaboration with providers, and adherence to WakeMed standards, with flexibility to support different clinic locations as needed.

Qualifications

• Certified or registered Medical Assistant (AAMA/AMT/ARMA/NCCT).
• Experience as Medical Assistant with understanding of clinical workflows.
• Effective communicator with providers and staff.
• Adaptable across locations and able to maintain a flexible schedule.
• Committed to WakeMed mission and values.

Responsibilities

• Perform all duties of a Medical Assistant while serving as a clinical resource for team members.
• Support new hire orientation and provide training on Medical Assistant workflows, processes, and job responsibilities.
• Educate staff on provider-directed patient care, approved protocols, standing orders, and WakeMed policies and procedures.
• Promote consistency and quality by modeling best practices and standards of care.
• Collaborate effectively with clinical staff and providers while supporting multiple clinic locations as needed.

Skills

Medical Assistant experience

Effective communicator

Flexible schedule

Adaptable across locations

Education

High School Diploma or Equivalent

Job description

WakeMed is seeking a Team Lead, Medical Assistant-Registered to guide and mentor the Medical Assistant team across clinics. You will onboard, train, and model best practices to ensure consistent patient care and workflows.

The role emphasizes leadership in clinical settings, collaboration with providers, and adherence to WakeMed standards, with flexibility to support different clinic locations as needed.