Team Lead - Medical Administrative Assistant

Transformations Care Network; Haverhill (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Transformations Care Network is seeking a Team Lead - Medical Administrative Assistant to support our clinical team. This role involves managing client interactions, training staff, and ensuring high-quality service in mental health care. Join us in making a difference in the lives of our clients while enjoying competitive benefits and opportunities for professional growth.

Benefits

Health, dental, and vision insurance

401K plan

Continuous learning opportunities

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and an empathetic attitude.
• Proficiency with Google Drive and multi-line phone systems.

Responsibilities

• Handle client calls and assist with telehealth troubleshooting.
• Train and mentor new team members.
• Coordinate with insurance providers for authorizations.

Skills

Communication

Organizational Skills

Time Management

Empathy

Education

High school diploma or equivalent

Tools

Google Drive

Multi-line phone systems

Job description

Team Lead - Medical Administrative Assistant

Join to apply for the Team Lead - Medical Administrative Assistant role at Transformations Care Network.

Position Overview

At Northeast Health Services, part of Transformations Care Network (TCN), we are dedicated to providing top-quality mental health care. As a Prescriber Medical Administrative Assistant Team Lead, you will be a key member of our clinical support team, supporting clients and staff alike.

Responsibilities

• Handle client calls, providing accurate and professional responses.
• Assist with telehealth troubleshooting and appointment scheduling.
• Coordinate with insurance providers for prior authorizations and copay info.
• Support providers with administrative tasks and prepare client files.
• Manage medication logs and assist with medication-related authorizations.
• Train and mentor new team members, ensuring adherence to quality standards.
• Collaborate with team members across locations to ensure excellent service.
• Support therapists and psychiatric providers with managing waitlists.
• Lead training sessions for new PMAAs and provide ongoing coaching.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, empathetic and patient attitude.
• Excellent organizational and time management skills.
• Proficiency with Google Drive and multi-line phone systems.
• Ability to maintain confidentiality and uphold professional appearance.

Benefits & Opportunities

• Competitive salary and comprehensive benefits including health, dental, vision, 401K, and more.
• Opportunity to contribute to meaningful mental health initiatives.
• Continuous learning and professional growth in a supportive environment.

Transformations Care Network is an equal opportunity employer committed to diversity and inclusion.