Team Lead, Learning and Development

Arizona Small Business Association - ASBA; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

CARF International is seeking a Team Lead, Learning & Development to guide the design, development, and delivery of engaging learning solutions that propel organizational success. You will partner with SMEs, HR, operations and business development to create accessible programs that enhance customer engagement and staff competency.

The ideal candidate combines adult learning expertise with strong leadership and project management skills, and will mentor other professionals while advancing

Qualifications

• Bachelor’s degree in HRD, instructional design, education, or related field with 7+ years related professional experience required; Master’s degree preferred.
• Specialized training in full-cycle instructional systems design and complex project management.
• Experience with learning technology (Articulate 360, Adobe Captivate, LMS, webinar platforms).
• Demonstrated leadership and communication skills to manage large-scale learning initiatives.
• Confidentiality, ethics, and professional standards are essential.
• Ability to build collaborative relationships with diverse stakeholders to meet strategic goals.
• Advanced proficiency with Microsoft Office.

Responsibilities

• Lead design, development, and delivery of high-impact learning solutions across the organization.
• Partner with SMEs, HR, operations, and business development to align with priorities.
• Evaluate program effectiveness and drive improvements for customer engagement and talent development.
• Mentor and support other learning professionals within the team.

Education

Bachelor’s degree in HRD / instructional design / education

Master’s degree (preferred)

Leadership

Communication

Stakeholder management

Project management

Microsoft Office

Adult learning principles

Strategic thinking

Tools

Articulate 360

Adobe Captivate

LMS

Webinar platforms

Job description

Description

Create Innovative Learning Experiences that Drive Organizational Success. Are you passionate about creating engaging learning experiences that help individuals and organizations thrive? Energized by mentoring and supporting other learning professionals? We are seeking an experienced Team Lead, Learning & Development to lead the design, development, and delivery of engaging, accessible, high-impact learning solutions that support customer success, market expansion, and talent development across the organization. This position will partner closely with subject matter experts (SMEs), human resources, operations, and business development teams to design innovative learning solutions that drive customer engagement and satisfaction, support surveyor and staff competency, and align with key organizational priorities. The ideal candidate combines effective collaboration, strategic thinking, and a deep understanding of adult learning principles with strong technical expertise in full-cycle instructional design, including needs analysis, content design and development, multimedia course authoring, implementation, and evaluation.

CARF International is an independent, nonprofit accreditor of health and human services. Through accreditation, CARF assists service providers in demonstrating value by the quality of their services and meeting internationally recognized organizational and program standards. To learn more, visit us at https://carf.org/careers.

Equal Opportunity Employment

Requirements

• Bachelor’s degree in human resources development, instructional design, education, or related field and (7) seven years related professional experience required. Master’s degree and five (5) years related professional experience preferred.
• Specialized training and/or demonstrated knowledge of full-cycle instructional systems design, human performance improvement/technology, and complex project management required.
• Learning technology (e.g., course authoring software such as Articulate 360 or Adobe Captivate, learning management/learning content management systems, webinar/virtual meeting platforms, web-based surveys) experience required.
• Demonstrated leadership and communication skills necessary to effectively manage various large-scale learning and performance initiatives from inception to implementation required.
• Demonstrated ability to successfully maintain the highest level of confidentiality, ethics, and professional standards required.
• Demonstrated skill in establishing/maintaining professional and collaborative relationships with diverse stakeholders and influencing organizational decision making in order to achieve established strategic goals and objectives required.
• Advanced proficiency with Microsoft Office required.
• Must be authorized to work in the United States. Does not now or in the future require sponsorship for employment visa status, including but not limited to H-1B visa status.