Team Lead - Laptop Repair - Hanover Park IL

Apex Systems; Hanover Park (IL); In loco; USD 34.000 - 49.000; Tempo pieno

Vantaggi offerti da questo lavoro

Completion bonus

Attendance bonus

Descrizione del lavoro

Everforth Apex is seeking a Team Lead - Laptop Repair for onsite in Hanover Park, IL to manage a repair and QA team backlog and serve as the main onsite client contact.

You will oversee daily output, assist technicians with complex repairs, train new staff, and report progress to client leadership. This role requires hands-on repair experience with Dell, HPE or Lenovo and a proven ability to lead in a production setting.

Competenze

• Experience as a senior technician, bench lead, or depot supervisor in a hardware repair environment.
• Hands-on repair experience with Dell, HPE, or Lenovo devices.
• Proven ability to lead a team in a production setting.

Mansioni

• Oversee daily repair and QA output, attendance, and shift coverage.
• Check the accuracy of paper tracking before it is handed off to the client's administrative staff.
• Assist technicians with difficult repairs and help train new team members.
• Report daily progress and any issues to client leadership.

Conoscenze

Senior technician

Bench lead

Depot supervisor

Strumenti

Dell devices

HPE devices

Lenovo devices

Descrizione del lavoro

Job#: 3054302

Team Lead - Laptop Repair - Hanover Park, IL

START ASAP PROJECTED RELATED SURGE

COMPLETION AND ATTENDANCE BONUSES $$$

MAX PAY = $30 / PER HOUR

Overtime May Be Required For Team Leader

Location: Hanover Park, Illinois (Onsite) 60133

Shift: Monday - Friday

Hours: 7am -9:30pm (8 hours shift required during this window, preference 8am-5pm)

Role Overview

You will manage the daily operations for a repair and quality assurance team processing a device backlog. This role serves as the main onsite contact for both the team and the client, focusing on operational oversight and team support.

Key Responsibilities

• Oversee daily repair and QA output, attendance, and shift coverage.
• Check the accuracy of paper tracking before it is handed off to the client's administrative staff.
• Assist technicians with difficult repairs and help train new team members.
• Report daily progress and any issues to client leadership.

Required Qualifications

• Experience as a senior technician, bench lead, or depot supervisor in a hardware repair environment.
• Hands-on repair experience with Dell, HPE, or Lenovo devices.
• Proven ability to lead a team in a production setting.
• Availability for flexible shifts, including weekends.
• Ability to pass a background check and drug screen.

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.