Supervisor Front Services -Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 47,000 - 50,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a dedicated leader who can inspire teams, uphold exceptional guest service, and drive performance improvements through coaching and measurable standards. The role emphasizes clear communication, adherence to Code of Commitment, and ongoing development of staff in a high-energy hospitality environment.

The position focuses on maintaining guest satisfaction by promptly addressing issues, leveraging feedback and data, and aligning team efforts with

Qualifications

• Demonstrates superior customer service, leads by example, and models company expectations.
• Coaches employees, provides ongoing feedback, and enforces performance standards.
• Uses EOS data to improve the workplace and communications.

Responsibilities

• Inspires others with a clear direction and motivates teams to meet service goals.
• Addresses performance issues promptly and follows up to ensure guest satisfaction.
• Keeps staff informed about promotions, events, policies and business strategy.

Skills

Customer service

Team leadership

Job description

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting salary $ 46,500-$50,000