Team Lead - Guest Experience & Operations

topgolf; Greenville (SC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Free Play

Discounts on food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf in Greenville, SC is seeking a motivated team lead to drive performance and guest satisfaction across shift operations. You will guide associates, monitor performance, and partner with other departments to ensure high-quality service.

The role emphasizes coaching, safety compliance, and reporting on key metrics. You will foster an inclusive culture, handle guest issues promptly, and help develop a positive, high-energy workplace.

Qualifications

• Excellent leadership and supervisory experience with a track record of motivating a diverse team.
• Strong communication, interpersonal and problem-solving skills.
• Ability to manage time and organize shifting workload effectively.
• Familiarity with safety standards and regulatory requirements in guest-service environments.
• Availability to work varied shifts including evenings, weekends and holidays.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Supervision

Communication

Interpersonal skills

Problem-solving

Organizational skills

Time management

Motivate a diverse team

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility & stamina

Education

High school diploma or equivalent

Tools

POS software

Job description

Topgolf in Greenville, SC is seeking a motivated team lead to drive performance and guest satisfaction across shift operations. You will guide associates, monitor performance, and partner with other departments to ensure high-quality service.

The role emphasizes coaching, safety compliance, and reporting on key metrics. You will foster an inclusive culture, handle guest issues promptly, and help develop a positive, high-energy workplace.