Team Lead, Global Customer Service & Coaching

Global Agility Solutions, LLC; Eagle Pass (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Global Agility Solutions, LLC is seeking a Team Lead to guide and motivate a customer service team, ensuring a positive service experience. The role focuses on coaching, resolving escalations, and coordinating team tasks to meet customer requirements.

The Team Lead will act as a liaison with management, share status updates, and help maintain a productive production floor environment. Strong communication and bilingual English/Spanish skills are preferred.

Qualifications

• Strong communication skills and professional demeanor.
• Bilingual Spanish/English preferred for customer interactions.
• Computer literacy and familiarity with standard software.
• Ability to follow policies, procedures, and regulations.
• Ability to meet business goals while fostering a team atmosphere.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Provide team leadership and coaching.
• Answer agent questions and provide guidance and feedback.
• Assist by taking escalated calls and aiding customers as needed.
• Coordinate team logistics and communicate status to management.
• Maintain production floor appearance and ensure QA.
• Contribute input to strategic planning from operations.

Skills

Strong communication

Bilingual Spanish/English

Computer literacy

Policy adherence

Team motivation

Problem solving

Education

High School diploma or GED

Job description

Global Agility Solutions, LLC is seeking a Team Lead to guide and motivate a customer service team, ensuring a positive service experience. The role focuses on coaching, resolving escalations, and coordinating team tasks to meet customer requirements.

The Team Lead will act as a liaison with management, share status updates, and help maintain a productive production floor environment. Strong communication and bilingual English/Spanish skills are preferred.