Customer Service Team Lead

Gelest, Inc.; Morrisville (Bucks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Gelest, Inc. is seeking a Customer Service Team Lead to oversee the daily operations of the Customer Service team and act as the main liaison with customers in Morrisville, PA.

The role emphasizes delivering exceptional service through strong team coordination and process improvements. The candidate will provide frontline leadership, coaching, and support to ensure adherence to customer service standards and alignment with business objectives.

Qualifications

• Experience in a customer service leadership or supervisory role.
• Strong communication, coaching, and problem-solving skills.
• Ability to handle complex customer interactions and manage escalations.

Responsibilities

• Oversee daily operations of the Customer Service team and serve as a primary liaison between Gelest and its customers.
• Ensure exceptional customer service delivery through effective team coordination, escalation management, and process improvement.
• Provide frontline leadership, coaching, and support to ensure consistent execution of customer service standards and business objectives.

Skills

Customer service leadership

Coaching

Escalation management

Communication

Job description

Overview

The Customer Service Team Lead is responsible for overseeing the daily operations of the Customer Service team while serving as a primary liaison between Gelest and its customers. This role ensures exceptional customer service delivery through effective team coordination, escalation management, and continuous process improvement.

In addition to handling complex customer interactions, the Team Lead provides frontline leadership, coaching, and support to ensure consistent execution of customer service standards and business objectives.

Responsibilities

• Oversee daily operations of the Customer Service team and serve as a primary liaison between Gelest and its customers.
• Ensure exceptional customer service delivery through effective team coordination, escalation management, and process improvement.
• Provide frontline leadership, coaching, and support to ensure consistent execution of customer service standards and business objectives.

Qualifications

• Experience in a customer service leadership or supervisory role.
• Strong communication, coaching, and problem-solving skills.
• Ability to handle complex customer interactions and manage escalations.