Retail Team Leader - Full Time

Goodwill Industries of West Michigan, Inc.; Roosevelt Park (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Family-friendly hours

Paid Time Off

Paid holidays

Closed on major holidays

Employee discount

Flexible schedule

Caring & Inclusive culture

Supports a great cause

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a Retail Team Leader to drive daily store performance and ensure excellent customer service. This full-time, hourly role supports store management in merchandising, reporting, and coordinating volunteers.

You'll lead training, enforce policies, and promote a safe, efficient shopping environment while embracing a caring, inclusive culture and the mission to Change Lives through the Power of Work.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in retail operations required.

Responsibilities

• Assist store management with daily retail store operations.
• Oversee personnel, clients and volunteers assigned to the retail store.
• Direct training of staff and volunteers.
• Enforce store procedures and GIWM policies daily.
• Ensure grounds and building are maintained and report repairs as needed.
• Enhance security and loss prevention.
• Ensure OSHA/MIOSHA safety compliance and GIWM regulations are followed.
• Perform Lead Cashier/Retail Associate duties as required.

Skills

Retail operations

Customer service

Leadership

Training

Pricing

Safety compliance

Loss prevention

Team coordination

Bookkeeping

Education

High school diploma or equivalent

Job description

Retail Team Leader - Full Time, Hourly

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Retail Team Leader - Full Time, Hourly

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Flexible schedule
• Paid Time Off & paid holidays
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.