Shift Leader - TS

Regis Corporation; Greenville (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Tropical Smoothie Cafe is looking for a Crew Leader to guide daily operations in a fast-paced cafe setting. You will coach teammates, uphold brand standards, and deliver genuine hospitality to every guest.

As a validated crew member with experience, you will train others, manage labor, and ensure inventory control while embodying our core values of energy, integrity, and teamwork. The role involves varied shifts, early mornings, evenings, and weekends in Greenville, TX.

Qualifications

• Experience as Tropical Smoothie Cafe crew member.
• Legally able to work within state and federal guidelines.

Responsibilities

• Lead and coach crew members during each shift.
• Ensure brand standards and hospitality are upheld for every guest.
• Train staff and maintain cafe operations to policy.
• Use tools to manage labor and control inventory.
• Uphold Tropical Smoothie Cafe core values in all interactions.

Skills

Crew Leadership

Customer Service

Staff Training

Job description

Overview

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun. Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

Essential Functions

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

Required Experience

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

Working Conditions

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Café’s core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
• Fun, fast-paced, upbeat environment with no fryers!